POSITION SUMMARY

The Registration Support role at ROSCCO plays a crucial role in supporting the Registration Supervisor by ensuring compliance with institutional policies, state, and federal regulations. This role involves assisting families and community members with inquiries, managing the online registration system, and providing leadership and guidance to the registration office. The Assistant also handles various administrative tasks related to childcare and vacation program registrations, ensuring smooth operations and effective communication with families.

ESSENTIAL TASKS AND RESPONSIBILITIES:

Registration Management:

• Assist families with the registration process, including data input, Care 4 Kids (C4K) applications, and scholarship processing.


• Assist with gathering and processing medical documents from families as part of the registration process, ensuring all documents are reviewed by the nurse.


• Assist with addressing inquiries from families and community members, providing essential information through multiple communication channels, including email, phone, and physical mail.


• Process payments in the absence of the accounting department.

Administrative Support:

• Perform administrative duties such as checking voicemail and emails daily, organizing documents, and participating in monthly meetings.


• Run monthly Care 4 Kids and payment reports for the accountant.


• Process payments in the absence of the accounting department.


• Provide weekly credit card reports to management.


• Assist with the integration of online deposit reports and ensure they are properly recorded.

Compliance and Reporting:

• Ensure all registration activities comply with institutional policies and state and federal regulations.


• Assist with tracking and maintaining records of payments, scholarships, and other registration-related financial activities.


• Provide regular updates to the Executive Director and Managing Director on registration progress and any issues that arise.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION & EXPERIENCE:

• Associate's degree in a related field, with a minimum of 2 years of experience in a registration office or similar role.


• Strong familiarity with database systems and registration management platforms.

Skills:

• Strong computer literacy and proficiency in database management.


• Excellent interpersonal and communication skills to engage with families, staff, and community members.


• Ability to work collaboratively in a team-oriented environment.


• Strong organizational skills with the ability to manage multiple tasks across multiple sites.


• Ability to manage multiple priorities and work independently as well as collaboratively in a team-oriented environment.

KEY COMPETENCIES:

• Attention to Detail: High level of accuracy in managing registration data, processing reports, and handling inquiries.


• Communication Skills: Clear and effective communication with families and internal stakeholders to ensure smooth registration processes.


• Organizational Skills: Ability to manage multiple tasks, ensure deadlines are met, and keep accurate records of registration activities.


• Customer Service Orientation: Provide exceptional service to families and community members, addressing inquiries and resolving registration issues efficiently.


• Collaboration: Work effectively with the Registration Manager, Executive Director, and Deputy Director to support the overall success of registration processes.

PHYSICAL AND VISUAL REQUIREMENTS: Primarily sedentary work in an office environment, with occasional lifting of supplies up to 10 lbs.

MENTAL DEMANDS AND REASONING ABILITIES:

• Strong problem-solving skills with the ability to handle multiple tasks and prioritize effectively.


• High level of mental concentration required for managing detailed registration data and ensuring compliance with organizational policies.

WORK ENVIRONMENT:

• Office environment with regular interaction with families, staff, and community members. Some work may involve attending meetings or events at program sites.