Regulatory Operations Program Analyst

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

This position will be responsible for supporting the development and implementation of programs that help ensure people living in rural areas that are underserved from a telecommunications perspective get the broadband internet and voice services they need for work, school, healthcare, and more. This position will research, analyze, and assist with implementation of various government support and benefit programs, such as Broadband Equity, Access, and Deployment (BEAD), the Rural Development Opportunity Fund (RDOF), E-rate (schools and libraries), Lifeline, and the Affordable Connectivity Program. This position will make recommendations to improve and streamline program administrative functions and business processes via systems, tools, training, etc. This position will strive to improve metric analyzation and data integrity in particular.  Additionally, this position will engage with rural electric co-op partners to facilitate their fiber network deployment and on-going business operations.

Location: Hybrid- in office Tuesday, Wednesday and Thursday

Job Type: Full- time

Schedule: Fixed

Overtime: Yes

FLSA Status: Non-Exempt

Travel: No

• Bachelor’s degree in business, telecommunications, or related field, or 6+ years of equivalent work experience
• Advance level in Microsoft Excel is required. The position requires extensive, hands-on use of Excel to organize, analyze, reconcile, and report data; develop and maintain complex spreadsheets; utilize advanced formulas and functions; and ensure data accuracy. Proficiency with Microsoft Word, PowerPoint, Outlook, and SharePoint is also required.
• Strong analytical skills and demonstrated mindfulness
• Telecommunications or legal experience a plus
• Ability to read, write, speak, and understand English proficiently
• Ability to communicate orally and in writing, in a clear and straightforward manner, with all levels of organization
• Ability to comprehend complex Programs and Regulations and summarize pertinent requirements.
• Ability to work independently and with a team
• Ability to manage multiple projects and tasks
• Ability to maintain confidentiality
• Ability to prioritize and organize effectively
• Ability to comprehend complex regulations and summarize pertinent requirements.
• Knowledge of federal and state Broadband and VoIP regulations and programs
• Knowledge of Broadband and Voice telecom products and services
• Demonstrated ability to perform research and synthesize for management

Responsibilities and Essential Job Functions

• Assist in preparation of a comprehensive Regulatory Calendar and ensure accurate/ timely completion of federal and state regulatory filings, including ETC obligations, across all Conexon Connect operating states
• Assist in the development of processes to track buildout progress in all states relative to RDOF Build Milestones. Track achievement of RDOF Build Milestones at a state level and submit to USAC for timely Milestone verification. Expeditiously respond to USAC audit inquiries and supplemental data requests to complete the Milestone verification process
• Assist in the development and execution of the RDOF Speed and Latency testing quarterly reporting process. Lead the generation of random testing samples and analysis of speed and latency data output utilizing advanced Microsoft Excel skills including VLOOKUPs, pivot tables, complex formulas, data validation, and spreadsheet analysis. Reconcile and analyze data, identify and resolve discrepancies, and ensure the accuracy, completeness, and integrity of reported metrics
• As Copyright Infringement Team Lead, candidate will Provide monthly reporting for the executive team that will highlight the number of infringements, notification cycle time, and track our compliance health
• Actively and consistently support all efforts to simplify and enhance customer experience
• Conduct research, compile/analyze data, identify trends, and prepare reports
• Determine and assess new program requirements and make recommendations regarding implementation
• Analyze existing programs, policies, procedures, and systems and make recommendations to optimize them
• Draft new or revised policies and procedures
• Assist with the development of educational and training materials to effectively communicate program requirements
• Identify and resolve issues and problems
• Track critical operational schedules and metrics and develop tools to efficiently communicate program deliverables, deadlines, and performance
• Improve metric analyzation and ensure data integrity for all required reporting
• Track completion of tasks that are pre-requisite for launch of Broadband and VoIP services
• Work effectively with internal and external stakeholders to provide timely and accurate information, guidance, and support
• Develop proficiency in the use of various federal and state systems and tools that are critical to program implementation
• Diligently track Program/Project status and prepare recurring status reports for Manager/Director
• Collaborate with co-op partners to launch Broadband and VoIP services and manage on-going operations
• Support development of grant proposals to secure federal/state funding for broadband network deployment

Physical Requirements

• Ability to sit for extended periods
• Normal office conditions
• Majority of time spent on the computer and phone

Standard Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits