Rehab Access Specialist

STATEMENT OF PURPOSE

At JRMC, we believe that a smile, a listening ear, and a caring attitude can make all the difference. We are seeking a positive, team-oriented professional who leads with compassion, builds trusting relationships, and brings empathy and understanding to every interaction. If you enjoy helping others and creating meaningful connections, we'd love to meet you.

The Rehab Access Specialist:

• Carry out the mission daily to exceed expectations and be the difference in the lives of those I serve.
• Commit to excellence:
• Work to achieve department and organizational goals to achieve JRMC’s vision
• Follow JRMC Healthy Roots
• Carries out tasks of patient registration, insurance verification and scheduling.

This is a full time benefitted positing working 80 hours per two-week pay period. Days of work are Monday - Friday from 8:00am - 4:00pm with no nights, weekends or holidays.

JOB FUCTIONS

Quality:

• Knowledge of medical terminology.
• Assists with maintaining policies and procedures and record keeping systems for the department.
• Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
• Interviews patients, gathers information, including but not limited to; demographic data, insurance information, and obtains appropriate signatures.
• Prepares and organizes the daily appointment/treatment schedule for assigned department clerk is supporting.
• Quick register or Pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
• Verifies patient insurance.
• Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel.
• Understands and can follow a wide variety of insurance rules and guidelines to ensure care provided is covered by insurance.
• Works closely with direct patient care professionals forprior authorizations process of additional services that the patient may need.
• Takes referrals, schedules patients, compiles new charts, maintains current charts/records and enters patient information in the EMR.
• Monitors workflow and scheduling to improve efficiency and quality of work performed by department employees.
• Maintains communication and promotes cooperation with other departments regarding patient accounts.
• Check Work queues daily
• Prepares and keeps current all position forms and checklists.

Service:

• Greets patients and guests upon entering the hospital or assigned department, ascertain needs, and directs appropriately.
• Assists patients and visitors in the Rehab Department as needed.
• Assists with open and close of Rehab Department
• Screens telephone calls and visitors for the Rehab department staff.
• Answers and screens calls in a prompt, pleasant, and efficient manner takes messages and communicates messages to the appropriate person in assigned area.
• Conducts reminder/preservice calls to patients.
• Prepare and send patient letters

People:

• Assists in orientation of new staff to the Rehab department. Develops and maintains updates for orientation manuals. Trains new staff in workflows and provides education needed to perform job duties.
• Assists the Rehab Manager in coordinating the staffing schedule.

Finance:

• Works closely with Rehab Office coordinator to assist in inquiries about preauthorization.
• Discusses payment arrangements with patients, receives payments and prepares receipts.
• Works closely with the business office in reviewing denials and correcting billing and insurance errors.

Performs other related duties as assigned or requested.

QUALIFICATIONS/REQUIREMENTS FOR THIS POSITION:

1. Preparation & Training - High school level of knowledge preferred. Encouraged to have background and strong knowledge of medical terminology. Must be able to follow oral or written orders. Good written and verbal communication skills are needed.
2. Work Experience - Previous work experience not required. Time to reach competency on the job here - three months.
3. Attendance - Punctual and regular attendance is an essential responsibility of each employee at JRMC. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees are also expected to remain at work for their entire work schedule.
4. Analytical Ability - Analytical ability is required. Good organizational skills are needed. Requires ability to multitask.
5. Independent Judgement - Independent judgment is often required. Errors in judgment may moderately impact in time public relations or costs primarily within the Rehab Department; must be able to establish priorities of duties to be completed.
6. Contact and Interpersonal Skills - High degree of duties involve contact with others; imperative that this person maintain good relationships with co-workers, patients families and visitors; must be tactful and maintain telephone courtesy; must be able to exchange information on a factual basis, dispatch verbal or written messages as directed on a timely basis and perform other activities which require courtesy and tact. This position has continuous interaction with all patients and staff.
7. Responsibility for Welfare of Others - The physical and/or emotional well-being of other employees and patients are highly impacted by the performance of the Access Specialist; consequences can be serious; activities during a day impact on the welfare of patients and employees. Responsible for maintaining absolute confidentiality of information; may be required to assist a therapist in the performance of a treatment if needed.
8. Mental/Visual Effort - Must be able to speak and write the English language in an understandable manner. Work regularly requires the employee to exert a constant level of mental/visual effort. Must demonstrate physical and emotional ability to meet agreed upon work schedule and performance standards required by the position. Work regularly requires the employee to exert a frequent level of mental/visual effort. Must have visual acuity necessary for performing clerical duties and routine procedures.
9. Working Conditions - Majority of position requirements are done within the Rehab Department office; occasional walking, lifting and bending are needed when assisting a therapist in the performance of a treatment. Pace can be demanding and is subject to frequent interruptions. Requires participation in and complies with JRMC Safety Management Program. Maintains knowledge of and observes Standard Precautions. Practices aseptic techniques whenever appropriate. OSHA Job Classification: This position is defined as a Category II: encouraged to wear stockings and closed toe shoes.
10. Background - A comprehensive background check will be conducted as a condition of employment for this role.
11. Drug Screen - A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.
12. Promotion - Opportunities for promotion may exist depending on performance and departmental needs.
13. Physical Requirement - These are physical requirements of the position that may be performed as part of daily duties. Inability to meet one or more of these physical requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, JRMC may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates and the proposed accommodation.

Employee Requirements

• Visual Observation - Continuously
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Hands and Finger Dexterity - Continuously
• Reaching with Hands and Arms - Continuously
• Climbing - Never
• Stooping/Kneeling/Crouching/Crawling - Rarely
• Hearing/Listening - Continuously
• Tasting or Smelling - Rarely
• Working Inside - Continuously
• Working Outside - Never
• Working in Extreme Heat - Never
• Working in Extreme Cold - Never
• Working with Hazardous Materials - Rarely
• Noise - Frequently
• Working in Dirt/Dust - Rarely
• Driving - Never

Lifting / Carrying / Pushing / Pulling:

• Up to 10 pounds - Occasionally
• Up to 25 pounds - Rarely
• Up to 50 pounds - Rarely
• Up to 75 pounds - Rarely
• Up to 100 pounds - Rarely
• Over 100 pounds - Never

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.