Rehab Authorization Coordinator

Position Summary:

The Rehab Authorization Coordinator plays a key role in supporting the therapy team by verifying benefits, securing authorizations, and assisting with administrative responsibilities to ensure a smooth patient experience. This is a full-time, non-clinical position based in Columbia, TN.

Key Responsibilities:

• Verify therapy benefits and obtain authorizations for treatments.
• Support the Workers' Compensation process by coordinating with appropriate personnel for visit approvals and submitting clinical documentation.
• Cross-train and assist at the therapy front desk, including:
  • Answering phones
  • Scheduling appointments
  • Assisting with patient check-in/out
  • Completing rehab reports
  • Providing payment estimates and collecting account payments
• Process and submit patient paperwork related to DME (Durable Medical Equipment).
• Ensure accurate and timely completion of all required rehab reports.
• Respond to and address clinical tasking needs promptly.
• Communicate professionally with patients (in person and by phone) and team members to support excellent customer service.
• Demonstrate working knowledge of:
  • Electronic documentation systems
  • Microsoft Office Suite
  • Rehab-specific billing guidelines 

• Prior experience collecting co-pays, deductibles, coinsurance, and outstanding balances.
• Knowledge of insurance processes and terminology.
• Familiarity with administrative and clerical workflows.
• Professional demeanor and appearance.
• Strong communication skills and a commitment to excellent customer service.

Preferred Qualifications:

• Experience using NextGen software.

Benefits:

• Competitive pay
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with employee match and discretionary profit-sharing
• Paid Time Off (increases with years of service)
• Paid holidays

TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks and drug screens on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.