Rehab Patient Access Specialist

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Responsibilities

• Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.


• Ability to schedule patients and clients accurately and efficiently on a daily basis. Ability to multi-task these duties with other Patient Access responsibilities.


• Ability to work well under pressure and remain calm while maintaining positive patient and provider relations. Ability to appropriately prioritize and problem solve through the day.


• Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.


• Calls insurance companies for precertification’s and authorizations. 


• Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible


• Maintain compliance with HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.


• The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations. Responsible to train other Patient Access Associates in all duties.


• Must be able to perform other duties as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent.


• Preferred: High School Diploma and Certified Heatlhcare Access Associate (CHAA) Certification or national recognized PFS Certification

Experience Requirements

•  Minimum: three (3) or more years of customer service or related experience.


• Preferred: Three  (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

License/Certification Requirements

• Minimum:  None