Rehab Receptionist/Rehab Technician

Job Summary: The rehabilitation outpatient receptionist/rehab technician job title at Tyler Holmes Memorial Hospital is listed below:

• Primarily performs daily operations for office communications including answering and initiating calls, scheduling, typing, electronic and paper filing, etc.
• Filling in for any position within the department at a moment’s notice due to absenteeism or coverage purposes to ensure the department flow/operate within the required business hours. 
• Verification of insurance and required actions concerning required documentation from licensed PT, OT, or ST prior to patient care and during active plan of care. 
• Reviewing completion of physical, occupational, and speech therapy evaluations for prior to exportation of documentation for billing department and reimbursement sources.
• Submitting and obtaining pre-certifications, re-certifications for payor sources who currently require timely documentation for approval of services.
• Contacting patients concerning appointment confirmations, rescheduling, cancellations, or initiation or termination of plan of care.
• Mailing or faxing desired documentation to physicians
• Utilizing EMR for rehabilitation reconciliation of supporting documents.
• Obtaining patients' personal information and updating medical histories.
• Assisting patients to reach examination and treatment rooms.
• Conducting initial assessments and basic diagnostic tests.
• Supporting physical therapists with complicated treatments, as well as assisting patients with physical activities.
• Maintaining and updating patient records.
• Managing patient mobility within the facility.
• Sterilizing therapeutic equipment and ensuring that facilities are kept clean and tidy.
• Safely disposing of hazardous waste and soiled materials
• Direct questions and concerns to Director of Rehabilitation in a timely manner
• Perform any other duties assigned by the Director of Rehabilitation and Hospital Administration
• Providing prompt notice of absence or need for change of schedule with Director of Rehabilitation via telephone

Job Responsibilities: The job responsibilities of the rehab office receptionist/rehab technician include but are not limited to the following:

• Obtaining prior authorizations, re-certifications, and signed plan of care required by payor sources
• Daily clinical paperwork and documentation for the rehab department that is mandatory for continuous patient care including reviewing of charges, mailing and faxing paperwork to referring physicians, initiating and receiving phone calls in department, assisting therapists for reconciliation of billing for medical records, verification of insurance, reviewing and obtaining knowledge for insurances, word processing operations, scheduling assistance, and maintaining required statistical data that may assist with management of department 
• Performance of any other duties assigned by the director of Rehab or hospital administration 
• Assisting with greeting of all patients and aiding patients entering the clinic
• Patient scheduling following all referrals in physical, occupational, and speech therapy
• Monitoring Artera communications to provide patients with necessary feedback and appointment reminders
• Daily clinical paperwork and documentation for the rehab department that is mandatory for continuous patient care including reviewing of charges, mailing and faxing paperwork to referring physicians, initiating and receiving phone calls in department, assisting therapists for reconciliation of billing for medical records, verification of insurance, reviewing and obtaining knowledge for insurances, word processing operations, scheduling assistance, and maintaining required statistical data that may assist with management of department
• Performance of any other duties assigned by the director of Rehab or hospital administration
• Assisting with greetings of all patients and aiding patients entering the clinic
• Patient scheduling following all referrals in physical, occupational, and speech therapy.

Physical Requirements:

• Good overall mental and physical health
• Stamina and endurance for expected shifts
• Ability to perform proper lifting> 60 pounds
• Frequent sitting
• Frequent lifting of 10-30 pounds

Experience Requirements:

• Computer, secretarial, and/or customer service preferred