Rehabilitation Coordinator

Position Summary 

The Rehabilitation Coordinator oversees and facilitates rehabilitation programs designed to support individuals with disabilities, injuries, or chronic conditions in achieving their goals of improved functionality and independence. This position serves as the primary liaison between clients, healthcare providers, and support personnel, ensuring that rehabilitation services are delivered efficiently and effectively. This role requires exceptional organizational, communication, and problem-solving skills intended to manage individualized care plans and ensure seamless program execution.

This position requires on-site employment with no remote or hybrid options available.

Job Responsibilities and Expected Results

Key Business Processes/ Duties

1. Determine eligibility for VR services in accordance with policy, ensuring all applications are determined eligible or ineligible within 60 days, excluding approved eligibility extensions.


2. Provide counseling and guidance to consumers.


3. Document case management activities by accurately entering case narratives, medical records, and progress reports into the case management system throughout the life of the case.


4. Maintain the confidentiality of records in accordance with agency policy and the CRCC Code of Ethical Standards.


5. Assist consumers in developing Individualized Plans for Employment (IPEs) within 90 days of eligibility determination.


6. Maintain an average caseload of 40 active cases, with a minimum of 20 or 50% of active cases resulting in successful rehabilitation closures during the evaluation period.


7. Develop 15 initial IPEs for consumers entering Service Status.


8. Plan and manage case service funds; prepare and submit required documentation by status; authorize services; enter case notes into the case management system within three days of each event; and maintain no more than 10 authorizations outstanding for more than 90 days annually.


9. Complete agency reports; comply with all applicable federal, state, and agency policies and procedures; and develop and maintain referral sources.


10. Maintain contact with consumers at least once every 90 days, document all contacts in the case management system, and upload all required supporting documentation.


11. Demonstrate collaboration with Workforce Centers, Centers for Independent Living, and other community resources to maximize the use of comparable benefits for VR consumers.


12. Conduct and document annual reviews of all IPEs in the case management system and complete annual reviews of ineligible cases as required.


13. Document measurable skill gains and credential attainment for consumers receiving training services, with at least 75% of these cases achieving measurable skill gains or credential attainment.


14. Document income gains from application through closure, with at least 5 or 40% of successful closures achieving an income gain.


15. Complete vocational and functional skills assessments; provide rehabilitation teaching to support employment outcomes; instruct consumers in activities of daily living, adaptive equipment, assistive technology, software, and devices; arrange for the purchase and delivery of instructional and adaptive aids; coordinate low vision assessments and training; and provide basic instruction in sighted guide techniques and orientation as needed.


16. Assist consumers in obtaining employment through counseling and guidance, job site evaluations, and the use of current labor market information.


17. Establish and maintain relationships with the business community to support job placement by conducting outreach to at least two employers per month, documenting all contacts, and providing one employer training per quarter.


18. Participate in and conduct in-service training; represent the agency on task forces, coordinating committees, and local Workforce Boards as assigned; attend required training, including certification-maintenance training; and engage in public speaking activities.


19. Complete a minimum of three continuing education trainings annually.


20. Perform other duties as assigned.