REImagine CASE MANAGER

Reports to: Associate Director of Violence Prevention and Intervention Department 

Program/Department: Reimagine/Violence Prevention and Intervention

Classification: Exempt 

Revision Date: March 2025

SUMMARY OF POSITION:

The Case Manager will be responsible for ensuring that youth are served in a culturally competent manner to achieve their goals and make the youth feel safe. This can include driving a youth to and from appointments to ensure support; attending court dates for pending cases; and assisting with expungement, interview attire, gas money, bus cards, and housing referrals. Case Managers will be responsible with youth for active problem solvers to address their immediate and long term goals without judgment, and should encourage their self-esteem, motivation, and safety as it is related to their communities. 

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM ESSENTIAL FUNCTIONS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Case Manager will be responsible for engaging youth from various entry points, including non-traditional recruitment and engagement efforts, so they can be connected to services. We know that some youth may already have contact with the court systems (criminal, juvenile, foster care) or be known to local community leaders. Some youth may be in various systems already (homeless/shelter care, public schools, public assistance/benefits). 
• Youth should be recruited through engagement/referral efforts with the following organizations or through internal referrals from Street Intervention: 
• Community as a Campus Schools and/or school partners 
• Chicago Department of Public Health - Referrals from CDPH street outreach and community clinic team members 
• Cook County Juvenile Probation - Probation officers who have youth that reside in the stated community areas who are at highest risk of incarceration on the state level 
• Foster Care youth 14-21 (“transitioning youth” or dually involved youth) - Referral process to be developed with the Illinois Department of Children and Family Services 
• Homeless shelters - System to be developed with the DFSS Homeless Services Division 5. DFSS Youth, Homeless and Workforce Divisions - System to be developed with the DFSS Youth, Homeless, and Workforce Services Divisions 

? Chicago Police Department - Through local District Commander or Area Deputy Chiefs ? Other street outreach organizations - Referrals from other street outreach workers that have contact with youth at highest risk of violence involvement 

• Case Managers should have a strong outreach approach that consists of non-traditional, proactive approaches. 
• The Case Manager must have experience communicating with youth and build trust to engage them in services. 
• Case Managers, along with community partners, are responsible for developing a strong youth-driven communication plan that focuses on leveraging technology and social 
• media platforms like Facebook, Twitter, Instagram, and Snapchat. 
• Case Manager will be responsible for building a comprehensive outreach and recruitment effort that is not siloed and leverages strategies that influence young women’s and LGBTQ+ youth’s well-being. 
• Participates in organizational annual events including but not limited to the Puerto Rican People’s Parade, Fiesta Boricua, Three Kings Day, and Haunted Paseo Boricua

This position requires compliance with all of The PRCC’s written standards, including its Standards of Conduct, all policies and procedures, and Regulatory Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

Intake screening and assessment for case planning

• Case Manager will administer the approved intake and assessment(s) once a youth has built trust and engagement with the Case Manager. 
• Case Manager will be responsible for the youth’s intake and will be completed once you determine eligibility. 
• Assessments will be used to develop case plans and assess areas of strength and priorities based on the youth’s direction and resources (i.e. substance use treatment, CBT and other mental health services). 
• Assessments should be framed through a healing-centered and strength-based lens as stated above. Intake and assessments should occur when a youth has voiced a commitment/interest in services and understands the roles and responsibilities of the Case Manager, as well as the organization, in assisting the youth to achieve their goals and objectives. Case Manager will be responsible for ensuring that youth are engaged in an array of services as needed. 
• Case Manager will be responsible for providing services directly or make referrals for services for youth (organization name, primary contact person, contact information, time/date of appointment or screen, follow up expectations) including providing transportation to and from appointments as needed and/or transportation supports (CTA/PACE/Metra cards). 
• Case Manager will be responsible for collecting data and reporting on the youth’s progress every Friday into The design data platform, challenges, potential collaboration gaps and successes, as well as other ancillary issues which can assist and inform the programming for youth at the highest risk of violence involvement. 

Some key areas for services and support that selected respondents must deliver or have collaborations to address include but are not limited to: 

? Mental health services/assessment - Mental health assessments; CBT-informed activities and engagement; social and emotional learning supports; one CBT activity a month based on youth recommendations, feedback, and goals setting. 

? Education - Reengagement back into CPS, GED programming; enrollment in City 

? Colleges or other post-secondary institutions; engagement with skills training programs 

? Employment services and supports - engagement in non-profit youth employment programming, seasonal, full- or part-time 

? Health and wellness - Connection to a healthcare system/primary care provider such as Medicaid 

? Housing supports - Registration for rental assistance and low-cost/affordable housing programs, TLP & shelter placement 

? Ancillary supports - Transportation supports; cell phones/access to a phone line; email addresses/access to WIFI; financial literacy and income supports; TANF/SNAP/WIC benefits; food pantries; childcare and legal services; stipends or incentives

? Initiate and maintain case logs, document case activities, and maintain files. 

? Perform routine administrative duties, including preparing mailings and correspondence; file all appropriate forms and reports. 

? Perform related duties as required.

This position requires compliance with all of The PRCC’s written standards, including its Standards of Conduct, all policies and procedures, and Regulatory Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

QUALIFICATIONS:

• A strong commitment and drive to see this through from beginning to end 
• Must have a valid driver's license and an insured vehicle 

SKILLS:

• Bilingual - English/Spanish preferred 
• Must demonstrate excellent interpersonal, verbal, and written communications skills 
• Basic computer skills 
• Ability to work effectively in collaboration with diverse groups of people 
• Ability to work some evenings and weekends 

LICENSURE:

EDUCATION:

• Bachelors  Degree preferred in Social Work, or a related field

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

Job Type: Full Time

Benefits: Health, Vision, Dental, PTO

EEO Statement:

The Puerto Rican Cultural Center (PRCC) is an equal opportunity employer that is committed to creating a welcoming workplace that celebrates inclusion and diversity. The PRCC provides equal employment opportunity to all applicants and does not discriminate in recruiting, hiring, or promotion based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other basis or characteristic protected by federal, state, or local law. In addition, The PRCC is committed to providing reasonable accommodations for qualified individuals with disabilities.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.