Relationship Banker - Downtown 1st Avenue

TITLE: Relationship Banker

DEPARTMENT: Retail Banking  

JOB SUMMARY:

The Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfill their financial needs. Serve as a subject matter expert for consumer banking and interact with the consumer and small business clients to achieve new clients and expand existing relationships. The Relationship banker will ensure the client’s needs are achieved by conducting thorough financial needs assessments and recommending the most appropriate products and services to fulfill the client’s needs. 

ESSENTIAL FUNCTIONS:

• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans. 
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Maintain thorough knowledge of all bank products and services.
• Answer questions, address service challenges, and provide resolutions. 
• Promote and cross-sell the full line of retail bank loans, deposit products and services and electronic services to individuals ensuring that their financial needs are met and that long-term account relationships are developed and maintained.
• Maintain a system of orderly follow-up by mail and telephone to onboard new client relationships.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Coordinate and participate in sales presentations at partnership meetings.
• Achieve monthly partnership event goals and track progress. Recommend- Achieve monthly branch goals and track progress.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Assist clients with HSAs, IRAs, fiduciary, and small business products. 
• Assist clients with consumer lending needs including the ability to take a loan application and maintain a sound lending portfolio. 
• Answer inquiries and provides information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies. 
• Follow security procedures consistently and protect client confidentiality. 
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency. 
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Invest in community partnerships and participate in community events in support of our brand and culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values. 

QUALIFICATIONS:

• High school diploma or equivalent required.
• Two years’ experience in banking, client service, or related field with cash handling experience. Experience in lending, sales or account management preferred.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
• Demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication skills.

WORKING CONDITIONS:

• Duties performed in a professional office environment.
• Availability to work Saturdays.
• Requires travel to other bank locations or client sites.