Relationship Management Coordinator

Description

The Relationship Management Coordinator assists in providing quotes, compliance training, communicating information regarding company policies, Medicare and Medicaid procedures, and training specific to required forms as well as performing the Call Taking function in Logis. Individuals in this classification have frequent contact with the public by phone, e-mail, written correspondence, and potentially through face-to-face contacts duties.

Expectations, Duties and Responsibilities

• Explains information to our callers and requestors, on the phone and in person including requirements of Medicare and Medicaid policies.
• Creates and updates patient records and necessary work areas such as Logis and RoundTrip to ensure that information is correct.
• Enters client appointments utilizing Logis.
• Files and retrieves information via hardcopy and/or electronically.
• Returns and accepts forms such as Physician Certification Statements, Face Sheets, Advanced Beneficiary Notices, Transport Request forms, etc.
• Responds to questions regarding billing rates, procedures and policies.
• Assists in the training of the collection of fees for Date of Service requests.
• Schedules additional training and appointments utilizing an electronic calendaring system.
• Performs research or investigation to determine or verify information or follow up on any facility issues.
• Aware of all facility rates to manually calculate charges, such as parking, tolls, and additional fees.
• Receives complaints concerning billing or services rendered, referring complaints of service failures to the Customer Service Manager.
• Confirm all authorizations.
• Make calls to confirm appointments, times, addresses and any specific demographic data.
• Notify facilities/clients when there are driver issues, service recovery.
• Maintain effective communication with Communications and Logistics to ensure all trips can be completed efficiently.
• Operates office equipment including copy machine, calculator, computer, telephone, facsimile machine, credit card terminal, and scanner.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Requirements

Required Education and Experience

• High school diploma.
• One year of administrative experience.

Preferred Education and Experience

• Associate degree or two-year related experience

Knowledge, Skills, and Qualifications

Competencies

1. Technical Capacity.
2. Personal Effectiveness/Credibility.
3. Thoroughness.
4. Collaboration Skills.
5. Communication Proficiency.
6. Flexibility.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely a mobile role; sometimes at a desk and other times, walking the halls of the hospitals. This would require the ability to drive, get around the facilities independently, sit, stand or walk as necessary.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 12:00 p.m. to 8:00 p.m.

Travel

Travel to several hospital locations in NJ is expected for this position.

Additional Eligibility Qualifications

None required for this position.

Other Duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.