Relationship Manager

Job Description

Job Description

JOB TITLE:

Relationship Manager
FLSA STATUS:

Full Time
DEPARTMENT:

Public Sector Transportation
REPORTS TO:

VP of Strategy
SUPERVISORY RESPONSIBILITIES:

No
JOB LOCATION:

Remote
TRAVEL:

Up to 50%

SUMMARY OF POSITION:

A

Relationship Manager , also known as a

Client Relationship Manager , plays a crucial role in forming and maintaining connections with business clients. Here are the key duties and qualifications for this role. A successful Relationship Manager combines interpersonal skills with business acumen to create lasting client connections and drive sales growth.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Building Relationships : Relationship Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
Client Satisfaction : They review company practices to ensure clients receive maximum satisfaction from their purchases.
Opportunity Identification : Relationship Managers identify potential opportunities and inform the sales team to follow up.
Product Education : Educating clients about the company’s products, services, and special offers is an essential part of their role.
Issue Resolution : They attend to client complaints and resolve issues promptly.
Improving Satisfaction : Conducting customer satisfaction surveys and recommending ways to enhance client satisfaction.
Collaboration : Working with internal departments to ensure the company meets clients’ expectations.
CRM System Oversight : Overseeing input and quality of information entered into the Salesforce customer relationship management system
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Communication Skills:

Excellent communication skills are crucial for building relationships and addressing client inquiries.
Problem-Solving:

Relationship Managers need to be adept at resolving client issues effectively.
Collaboration:

Working closely with sales and marketing teams to boost profitability and customer satisfaction.
Analytical Skills:

Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
At least three years work experience in a role that requires sales, business development, product support or relationship management skills

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York.

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