Release of Information Clerk

Description

Coordinates record review and assists requestors with access to and release of information. Responds to requests for medical information by performing duties in accordance with established hospital and departmental policy and state and federal laws. Processes incoming and outgoing mail on a daily basis.

Note: This is not a remote position.

Requirements

Qualifications

• Must be a high school graduate or equivalent
• Some college or business school education preferred

Role and Responsibility

• Responsible for coordinating the release of medical information to all requesters, including patients, physicians and other healthcare providers.
• Responsible for coordinating the release of medical information to insurance companies and lawyers.
• Responsible for processing of subpoenas and court orders.
• Verifies authorizations in accordance with hospital policy and procedures and state and federal laws.
• Responsible for maintaining security and confidentiality regulations for record access and review. Consults director or supervisor of any unusual request.
• All requests for records are stamped with date received.
• Logs all requests in the Request Management system immediately upon receipt and updates request status when applicable.
• Scans request and confirmation receipt into PowerChart upon completion of the request.
• Notifies requester when records are available.
• Responsible for working through the medical records fax folder for requests and working through those within 15 business days
• Receives all calls to the department and routes them appropriately.
• Prepares request for information to be copied by copy services, meeting established guidelines.
• Performs light typing duties, including the completion of birth certificates, death/fetal death certificates and acknowledgement of paternity (AOP).
• Verify that birth certificate is certified and record is released to the state in a timely manner.
• Scans loose papers into patient charts when requested.
• Performs routine clerical tasks, including sorting and filing of loose reports, records, etc.; filing/retrieving charts; copying materials, etc.
• Maintains supply closet and orders supplies, as necessary.
• Performs performance improvement functions through data collection and documentation review.
• Supports and maintains a culture of safety and quality.
• Maintains a good working relationship within the department and other departments.
• Assists in retrieving medical records for physician completion, when necessary.
• Willing to accept additional assignments.

Professional Requirements

• Support CMH’s mission, vision, core values and customer service philosophy
• Adhere to the CMH Compliance Program
• Assures/maintains compliance with all accreditation, statutory and regulatory standards at the local, state, and federal levels
• Comply with all organizational policies
• Demonstrate outstanding customer service/advocacy, professionalism and integrity

Knowledge, Skills, and Abilities

• Strong organizational and interpersonal skills including the ability to communicate effectively, both orally and in writing
• Strong reasoning/critical thinking skills
• Excellent time management, collaboration, prioritization and problem-solving skills
• Proficiency with computer skills including Microsoft Office applications
• Ability to operate basic office equipment
• Willingness to adapt to change and support new technologies as well as policies and procedures in a positive manner
• Works effectively with others, possessing tact, discretion and diplomacy
• Demonstrates leadership and teach ability
• Possess the ability to work under pressure
• Evidence of knowledge and ability to use proper channels of communication

Physical Requirements and Environmental Conditions

• High-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting patients
• Position requires light lifting of 5-10 pounds
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
• Mental demands include: alertness, analytic ability, memory, concentration, judgment, initiative, precision, creativity and communication.