Relocation Onsite Consultant - NYC or Salt Lake City, UT

Cartus Mobility Specialist role

SUMMARY:

This Mobility Specialist role with Cartus will be based on-site with a major corporate client in New York or Salt Lake City. The individual will be responsible for providing support to the assignment management team

AREAS OF RESPONSIBILITY:

• Responsible for issuing and tracking expatriate documentation on a regional basis. This includes but is not limited to assignment memos, repatriation documentation, localization memos. 

• Responsible for transfer and departure documentation for all relocations on a regional basis

• Management of inquiries from transferring employees (answering help desk, responding to employees directly, forwarding to vendors or escalating questions as appropriate)

• Preparation of employment verification documentation for transferring employees on a regional basis 

• Responsible for data integrity for assignee records in the Americas. Uploading relevant documentation to records e.g exception requests, transfer letters and expat documentation.

• Working with assignment managers on initiation and communication of certain relocation policy types

• Provide support with both regular and ad-hoc reporting requirements

• Responsible for coordination of immigration expiries report updates, and coordination with vendors

• Data validation on immigration support documentation, and responsibility for obtaining signatures, issuing and in some circumstances drafting documentation

• Conducting initial review of relocation cost estimates to confirm accuracy

• Interaction with assignment managers on data entry for various assignment calculations

• Involvement in ad-hoc regional projects

EXPERIENCE/SKILLS:

To be successful in performing and developing this role, the candidate will need to demonstrate strength and experience in a majority of the following areas:

• Excellent analytical skills and attention to detail – an ability to review data, detect and correct errors, take responsibility for data quality

• Client service focus, responsiveness and a "can-do" open-minded professional attitude

• Strong organizational skills, proactive approach

• Self-starter, ability to work well independently or in a team environment

• Good communication and relationship management skills

• Understands the importance of confidentiality

• Ability to prioritize workload and meet deadlines 

• Good judgment – knowing when to escalate an issue combined with a willingness to be flexible

• Familiar with operating as part of a global team

• Enthusiastic, positive and keen to learn and develop

• Strong Excel skills preferred

• Ability to work in a fast-paced environment

• Experience in the mobility field is preferred although not essential