Relocation Specialist

Description

Join our team at General Services Corporation, where we don’t just manage apartment communities, we build team member community. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

At GSC, we celebrate First Class excellence, encourage innovative thinking, and have fun while doing it! Embark on a rewarding journey with us, where every day is an opportunity to make a positive impact and become part of a diverse team, united by shared values and strong bonds.

Responsibilities:

Communicate with prospective resident leads that are generated through various ILS, via phone, text, & email. Provide rental information about all GSC communities to each prospect based on their criteria, with the focus of scheduling appointments. Administrative duties as required. This is a work from home position - eligible only to candidates that live within 30 minutes of the Richmond corporate office.

• Conduct all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and philosophy.
• Adhere to all company policies and procedures.
• Answer incoming calls (multi-line system).
• Respond to emails received from various leads according to established procedure.
• Coordinate appointments with prospects by the available appointment times in the Knock system.
• Create guest cards in Knock by entering prospect data per applicable community.
• Return missed calls in Callmax.
• Provide Relocation Department Manager with accurate daily totals of calls, emails, and appointments scheduled, per property.
• Reach or exceed Daily Conversion Rates (75%).
• Meet all requirements of the Relocation Department Shoppers Report.
• Keeps the Relocation Department Manager aware of concerns or inconsistencies in regard to policy, leasing, and customer service at the Property level.
• Weekend work required.

Requirements

Education: High School diploma or equivalent. College background preferred with classes or special courses related to data entry and marketing.

Experience: Must have a sales background of at least 2 years. Experience working in a remote environment preferred. Property management experience preferred.

Skills:

• Sales-oriented
• Good public relations
• Professional, courteous telephone etiquette
• Strong oral and written communication
• Following up to closure
• Ability to work well in a fast-paced, constantly changing environment.
• Working calmly under pressure.
• Ability to retain important information.
• Exercising good judgment
• Proficient computer skills preferably in Microsoft Office
• General office skills
• Problem-Solving

GSC Cares about your health and wellbeing and we provide the following benefits:

• Health, Dental, and Vision Coverage.

• 401(k) Retirement Savings Plans.

• 25% Employee Rental Discount at any GSC property.

• Paid Holidays, Paid Sick and Paid Vacation.

• Health Savings Account with Match.

• Maternity Leave.

• Employee and Dependent Care Assistance Programs.

• Short- and Long-Term Disability Insurance.

• Life, Critical Illness, Accident, and Cancer Insurance Plans

• Pet Insurance.

• Identity Theft Protection.

• Legal Resources.

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre - employment drug testing.

GSC is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.