Account Manager

Our Mission: “Help retail & service companies  streamline  and GROW their business.” Do you LOVE working with people? Are you passionate about relationships? We’re looking for a high-energy Account Manager who can maintain trustworthy relationships with our clients and ensure they’re using our software to its fullest potential helping to improve their day-to-day business processes. We are a growing software company based in Vancouver, WA with a cloud SaaS solution. We're currently the top business software in the Pool, Hot Tub, and Hearth industries - and looking to grow well beyond that in the years to come. The key to success in this role is the ability to build trust, create and maintain business relationships, clear cross-departmental communication, and knowledge of industry business best practices as they relate to our software. Here’s a snapshot of what we want you to do: Evosus develops, maintains & supports our SaaS Business Management Software, LOU. As the Account Manager, you will help deepen new and existing client relationships by providing guidance to our clients to streamline their day-to-day procedures and grow their business using Evosus products. You will also be responsible for managing new client software onboarding from inception to completion, ensuring a successful implementation and ongoing client relationship. We are looking for motivated self-starters who enjoy troubleshooting, resolving issues, and assisting customers with their daily operations in our software. Here’s what you’ll be doing day to day: Provides excellent customer service by interacting with each client with respect, patience, and professionalism; as well as ensuring timely, quality solutions to client questions Operates as a lead point of contact for clients and their accounting related questions and issues Forecasts, tracks, and achieves sales quotas and continuously keeping the revenue forecast updated in our CRM Documents all activities and identifies opportunities in our CRM Proactively reaches out to Evosus Legacy & LOU clients Guides new clients through Evosus Enterprise implementation process by analyzing the client’s business requirements and objectives; develops a project design to meet client’s business needs Responsible for monitoring implementation project plans, schedules, reports and manages all documentation pertaining to assigned projects Conducts periodic status checks with clients and team to assess progress against their Evosus Experience  Provides software application training services & detailed/training webinars Create support documentation to be used internally as well as for customers Demonstrate Product Expertise via E-Learning, Onsite visits and at company user conferences Provide onsite consulting for clients when needed. Required Education and Experience 3 or more years of experience in a sales or customer service position 3 years or more of experience in resolving and troubleshooting complex accounting related questions 3 years or more of experience in accounting, retail, or field service businesses Associate's degree OR an additional 2 years of relevant professional experience Preferred Education and Experience Bachelor’s degree in related field or relative experience Experience with Inventory Accounting Intermediate Computer Skills Including: Microsoft Windows 10; Microsoft Office Suite Including Word and Excel; G-Suite; and more Familiarity with Quickbooks Online Here’s where you’ll hang out: This is a full-time position and workdays are Monday through Friday. This position works in a hybrid work environment and has the option to work at the office, remote, or a combination of both–at the hiring manager’s discretion.  Position Type/Expected Hours of Work: This position may operate in corporate headquarters in a professional office environment or at a remote home office outside of the Vancouver, WA/Portland, OR area. This role routinely uses standard office equipment such as computers, phones, printers and drawers. Travel Travel will be required throughout the year and 5-7 consecutive travel days per month is expected, but not limited to. Your rewards! Full-Time  $26.00-$32.00 per hour. The hired applicant will be offered pay within the compensation range based on their qualifications and professional experience, as well as the needs of our business. Coffee & Snacks when at the office 120 hours PTO annually, accrued each pay period 10 Paid Holidays 100% Employer Paid Medical, Dental and Vision benefits for Employee Flex Spending Account 401K with 100% employer match up to 4% of gross salary. Federal limits apply. Hybrid Work Environment Potlucks! Wellness Reimbursement Words of Affirmation Awesome Co-workers Evosus is an Equal Opportunity Employer Evosus participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.