Account Manager

ABOUT US:

Optidge is a home-grown remote-first digital marketing agency supporting  small and medium businesses with SEO, paid media, and web development services. We’re a team of ~40 spread through the US and internationally, aligning to values of Mentorship, Stewardship, Excellence, and Communication.

THE ROLE:

We are looking for an Account Manager who is an experienced digital marketer with client service experience to join our growing team. This role reports to the Director of Account Management, and will take on a blend of existing and new client accounts. 

We have scoped this role at 20 hours per week, with a rate that starts at $20 per hour and scales based on experience.

You’ll work closely with other Account Managers and Department Heads, and collaborate across departments with teammates on a regular basis. We communicate through Slack, manage tasks and projects through Teamwork, organize files in Google Workspace, and use Hubspot as our CRM.

Day to Day and Year 1:

As an Account Manager, your time will be spread across:

• CLIENT SUCCESS:  
  • Listening closely to the client’s goals, acting as an advisor and partner by contributing to digital marketing strategy. Pulling in team members and collaborators to accomplish the client’s goals.
• CLIENT MANAGEMENT: 
  • Being the main point of contact for your portfolio of clients; Calling and emailing clients to communicate updates on project deliverables, timeline, and budget.
• PROJECT MANAGEMENT: 
  • Review account performance, guide client strategy, and serve as a liaison between customers and Optidge’s team to ensure the timely, on-budget, and successful delivery of our solutions.

Within 1 months you’ll…

• Have completed onboarding, understand our client operations, and be actively following all Optidge processes and procedures.
• Learn, integrate and practice Optidge’s baseline Account Management processes and tasks with given accounts
• Take ownership of account tasks with heavy support from Department Head

Within 3 months you’ll…

• Have finished shadowing and taking ownership of your existing book of business, needing minimal support from your colleagues or supervisor.
• Start to understand upsell and cross sell opportunities within your book of business, maybe even identifying 1-2 opportunities.
• Actively manage accounts using sound strategy and Optidge processes
• Lead client meetings, actively drive and speak to performance, and own client satisfaction
• Collaborate with and support team members to drive account performance and client satisfaction
• Round out Optidge Account Management process knowledge

At 6+ months you’ll…

• Lead Kickoff, Status, and Strategy meetings with your clients and the project’s supporting team members, acting as the go-to knowledge source and project manager for your accounts
• Provide insight on digital marketing strategies for your clients (with the support of the team specialists) across paid media, social media, and digital asset optimization
• Own the contract renewals process and be actively identifying opportunities for upsell/cross-sell, partnering with the broader sales team as needed
• Fully own your accounts’ project management, including task delegation, followups, and keeping projects within scope and budget
• Be a trusted partner for new business that comes to Optidge across the Paid Media, SEO, Social, and Web Development business lines
• Have completed timely renewals, business reviews, and other major Account milestones with little to no support needed from seniors

YOUR EXPERIENCE

To be successful in this role, you should have accomplished the below and be confident in owning each area on our team:

• Strong presentation skills (written and verbal) and ability to demonstrate value to clients by serving as a trusted digital advisor, resulting in account growth and positive CSAT
• Project Management experience, creating timelines, managing communication both internal and external, and ensuring on-time project delivery.
• Experience with Google Analytics, specifically analyzing results and presenting data-driven insights and recommendations to clients.
• Understanding of the pace, structure, and workflows of an agency, preferably a digital marketing agency or similar business line.
• A “figure it out” / “we can do it” attitude towards unexpected challenges that may arise with client projects, taking ownership of and proactively looking for (and leading!) solutions.
   

WHY OPTIDGE?

Our team is a blend of full-time employees and fractional contractors. This allows each individual the flexibility to do work they enjoy in the structure they prefer. Regardless of your employee classification, we offer benefits that align to our values, including:

• Individual growth plans that help you achieve your ideal career path.
• Incredible company culture. We are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships.
• Great career growth opportunity. You’ll have direct access to agency leadership and graduate level university training.