Accounts Receivable & Collections Officer | WFH/Dayshift

We are seeking an experienced Accounts Receivable & Collections Officer to join a growing finance team within the wholesale and distribution industry. This role will focus on managing debtor accounts, allocating payments, reconciling customer accounts and proactively following up overdue balances through outbound calls to retail and trade customers. The ideal candidate is confident handling payment conversations, highly organised, and experienced in accounts receivable and credit control, with the flexibility to provide broader finance support when required.

Responsibilities

• Process and maintain accounts receivable transactions and customer account records accurately and on time.
• Allocate incoming payments against customer accounts and invoices.
• Reconcile customer accounts and investigate discrepancies, unapplied payments and outstanding items.
• Monitor customer accounts against agreed payment terms, prioritise overdue balances for follow-up, and maintain accurate debtor ageing records.
• Conduct proactive outbound collection calls to retail and trade customers regarding overdue balances, payment commitments and agreed payment options.
• Communicate professionally and confidently with customers regarding outstanding invoices and payment arrangements.
• Follow up promised payments and maintain accurate records of collection activity and agreed actions.
• Issue customer statements, invoices and other account documentation as required.
• Respond to customer account, invoice and payment queries and assist with resolving discrepancies promptly.
• Escalate aged, disputed or higher-risk accounts where appropriate.
• Maintain customer account terms, payment arrangements and related account information accurately.
• Assist with month-end accounts receivable reconciliations and reporting.
• Collaborate with Sales, Operations, Purchasing and Finance to resolve customer account and payment issues.
• Provide broader finance and administrative support during leave, sickness, busy periods and changing team priorities.
• Identify recurring issues and suggest practical improvements to accounts receivable and collection processes.
• Perform other position-level duties as they arise.

• Minimum 3 years of experience in accounts receivable, credit control, collections, or a similar finance role is essential.
• Demonstrated experience managing debtor accounts and following up overdue balances is essential.
• Confidence making outbound customer calls and discussing outstanding payments is essential.
• A confident, mature and professional approach to collections, including the ability to manage difficult payment conversations constructively, is essential.
• Strong written and verbal communication skills are essential.
• Experience allocating customer receipts and reconciling customer accounts is essential.
• Strong attention to detail and accuracy when maintaining financial and customer records is essential.
• Strong organisational and time-management skills, with the ability to manage follow-ups, deadlines and competing priorities, are essential.
• A proactive and persistent approach to debtor follow-up and cash collection is essential.
• Ability to work independently while contributing effectively within a small finance team is essential.
• Strong Microsoft Excel and general Microsoft Office skills are essential.
• Experience using an ERP or accounting system is essential.
• Experience using Microsoft Dynamics Business Central is highly regarded.
• Experience managing customer payment terms, payment arrangements or credit control processes is highly regarded.
• Experience within wholesale, distribution, supply chain or industrial products environments is highly regarded.
• Broader finance administration experience and the flexibility to support other finance functions when required are highly regarded.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work setup – Work from home
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.