Admin Support Officer/Member Support Officer

Role overview

The Member Admin Officer/Member Support Officer will be pivotal in shaping the student member experience from initial contact through their lifelong career membership. This involves creating a welcoming and supportive environment, ensuring students have access to necessary resources, and fostering a sense of belonging within the Groworx Academy community.

Key responsibility areas

Student member management

• Provide first-line support to Groworx Academy members, addressing inquiries and resolving issues efficiently.


• Manage member registration, enrollment, and attendance records.


• Coordinate logistics for training sessions, workshops, and events.


• Maintain accurate records and databases related to member information and program activities.


• Handle administrative tasks such as scheduling, filing, and communication.


• Assist in the preparation of reports and presentations.


• Collaborate with other team members to ensure effective communication and workflow.


• Liaise with the marketing team to support promotional activities for the Academy.


• Counsel potential students on various course options, aligning them with the most suitable choices.


• Contribute to the overall growth and expansion of the Academy.

Lifelong career membership engagement

The Admin Support Officer/Member Support Officer will play a key role in nurturing lifelong relationships with members. This includes:

• Providing ongoing support and resources for career development.


• Keeping members informed about new opportunities and events.


• Celebrating member achievements and milestones.


• Encouraging alumni involvement and mentorship.

Building and engaging the member community

This role will focus on building and engaging the entire member community base. This includes:

• Facilitating networking opportunities among members.


• Organizing virtual and in-person community events.


• Creating communication channels for members to connect and share.


• Encouraging active participation in academy initiatives and programs.


• Gathering feedback and suggestions from members to continually improve the community experience.

Core responsibility

Develop and implement strategies to enhance the student member experience — spanning the student member management, lifelong career membership engagement, and community-building responsibilities detailed above.

Qualifications

• Bachelor's degree in Business Administration, Office Management, or related field.


• 1-2 years of experience in administrative, clerical, or office support roles is preferred.


• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).


• Ability to maintain confidentiality and handle sensitive information professionally.


• Must amenable working Independent Contractor.


• Amenable to start ASAP.

Technical equipment needed

Contractor should provide own assets/gadgets:

• Noise-cancelling headset with microphone.


• Laptop with a working webcam.

Laptop specifications

RAM

At least 8GB

Processor

Intel Core 5

Operating system

At least Microsoft Windows 11

Screen size

14 to 16 inches

Internet speed

Minimum of 50 Mbps (download speed)