Job SummaryThe Encino Detox Center is seekin a highly experienced and exceptional Director of Admissions to join our team!
We are on the lookout for an experienced Director of Admissions to become a vital part of our team! This role demands a strong leader focused on maximizing efficiency, overseeing the admissions department, and developing a high-performing team through strategic hiring. The admissions team will be responsible for enhancing productivity and operational effectiveness. The ideal candidate will have a proven background in admissions within a similar institution, possess prior management experience, and demonstrate outstanding communication skills. As a CRM specialist, the Admissions Director will adeptly navigate the intersection of technology, business development, and industry-leading client care.
The Encino Detox Center is a premier Substance Use Disorder (SUD) treatment facility committed to delivering compassionate and effective care to individuals on their recovery journey. We take pride in our dedication to excellence and our innovative treatment methodologies. The Director of Admissions will oversee the admissions process, ensuring alignment with our mission of providing exceptional patient care. This strategic leader will be adept at integrating technology with operational workflows to design a seamless admissions experience. The ideal candidate will have a history of achieving key performance indicators (KPIs) and fostering continuous improvement within admissions operations.
We are seeking a detail-oriented 'Communication Craftsperson' and technically skilled CTM/CRM Specialist to lead our dynamic admissions department effectively.
The Director of Admissions will be an effective leader with an eye to maximize efficiency, oversee a department and develop a team you will hire. The admissions team will create, refine and increase productivity and efficiency. The ideal candidate has experience working within an admissions department of a similar institution, has previous management experience, and exceptional communication skills. The Admission Director is a CRM specialist and manages the intersection of technology, business development and industry leading client care.
The Encino Detox Center is a leading Substance Use Disorder (SUD) treatment center dedicated to providing compassionate and effective care to individuals seeking recovery. We pride ourselves on our commitment to excellence and our innovative approach to treatment. As we continue to grow, we are looking for a highly skilled Director of Admissions to join our team.
Job Overview: The Director of Admissions will be responsible for overseeing the admissions process, ensuring that it aligns with our mission of excellence in patient care. This role requires a strategic leader who is proficient in integrating technology with operational processes to create a seamless admissions experience. The ideal candidate will have a track record of meeting key performance indicators (KPIs) and driving continuous improvement in admissions operations.
We’re seeking a detail-oriented, 'Communication Craftsperson,' technically skilled CTM/CRM Specialist to join our dynamic team and lead the admission department.
Responsibilities & Qualifications
- Minimum 3, prefered 5+ years in a related admissions position in a SUD/MH setting
- Must poses a strong sense of urgency, self-motivation, and is goal oriented who is driven to surpass expectations
- Ability to work flexible hours, as admission/BD/marketing responsibilities are indicated
- Have experience completing VOB’s and rendering payments as needed.
- Experience in the field of substance abuse, knowledge of 12 steps or customer service preferred.
Oversee the admissions department
- Make changes to the admissions process to increase efficiency and productivity
- Offer guidance and mentorship to staff to help them better meet admissions metrics
- Create a productive, positive work environment
- This professional will answer the phone, lead, train and develop the company systems for admissions and data collection.
- Providing system administration support, especially related to user permissions and workflows.
- Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
- Analyz data to provide insights into the operation and success of an admissions department.
Minimum Qualifications
Experience
- 3-5 years of proven experience in a treatment environment driving admissions and relationship management.
- Exceptional communication and presentation skills, both written and verbal, able to express technical and nontechnical concepts clearly and concisely.
- Exceptional skills and practical experience using programs like; Kipu EMR, CRM, CTM, Web Integration, Social Media.
- Will use existing relationships as resources to build and drive admissions and brand awareness.
- Technical skills required to create tracking, lead generating and documenting scalable results driven business matrix, with solutions to meet company needs, client demands.
- Excellent organizational skills to meet goals and set priorities.
- Be proactive, organized and handle work under stressful and uncertain environments.
Previous experience working and or leading in admissions (highly desired)
- Strong communication and interpersonal skills
- Demonstrated ability to manage and lead a successful team
Specialized Skills
- Ability to interact and communicate both verbally and in writing with those struggling with addiction, mental health
- Strong leadership and experieince working with staff, physicians, outside agencies, health care providers, and the public.
- A successful CRM Manager understands that every customer is unique and needs to be handled differently.
- You value individual relationships with customers while also understanding the big-picture actions that help build connections with clients and communities.
- A mix of soft skills to relate to customers and analytical skills to make informed decisions.
- Demonstrated understanding of addiction and/or psychiatric illness and effective treatment.
- Demonstrated understanding and maintains exceptional boundaries and professionalism.
- Demonstrated understanding and knowledge of the full continuum of care, insurance regulations, state regulations, TJC Standards, DHCS licensing requirements and ethical business practices.
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
The Encino Recovery and Detox Center Is the Path to Recovery
The Encino Recovery and Detox Center is made up of a multidisciplinary team of dedicated professionals with over 127 years of combined recovery, lived experience and advanced education helping people out of despair and back into their lives and relationships. Our mission is to help people choose to end their dependent relationship on drugs and alcohol and the isolation, shame and loneliness that comes with. We do this by instilling self-confidence free from addiction, addictive behaviors, and unwanted mental health symptoms. The Encino Recovery and Detox Center created a pathway which not only helps people stop using but lays the foundation for a life of health and wellness with positive, supportive relationships and freedom.
Each of our team members were handpicked to ensure The Encino Recovery and Detox Center exceeds our clients and industry standards. We love what we do, and it is reflected in the way we care for clients. With the right balance of professionalism and empathic care, we work hard to ensure our clients emerge with healthy attachments, ability to self-regulate emotional distress and increased competencies.
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