Admissions Specialist Coordinator (Virtual)

About the Position:

Mountainside is looking for an empathetic, highly motivated Admissions Specialist Coordinator to join our fast-paced call center team. This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care. Success in this role comes from connecting with people, building trust quickly, and consistently meeting performance goals.

If you are energized by engaging conversations, thrive in a results-oriented environment, and are passionate about making a meaningful impact, this opportunity is for you.

Your Role:

• Proactively handle inbound and outbound calls and web chats to engage prospective clients and referral sources.
• Convert inquiries into admissions by guiding clients through decision-making processes with empathy, urgency, and clarity.
• Consistently meet and exceed monthly and annual goals related to admissions, census levels, and conversion metrics.
• Strategically match clients to the appropriate level of care and program offerings to support their individual needs.
• Act as a trusted advisor to clients and families navigating crisis situations, presenting Mountainside’s value and care model effectively.
• Maintain accurate, timely documentation of all client interactions in the CRM and electronic medical record systems.
• Collaborate with internal departments to ensure a smooth and informed admissions process.
• Clearly communicate financial responsibilities, insurance benefits, and available payment options.
• Manage multiple leads and prioritize tasks efficiently in a high-volume, fast-paced setting.

What We're Looking For:

• Ability to remain calm, empathetic, and focused during emotionally charged conversations.
• A driven, goal-oriented professional with a talent for persuasive communication.
• Proven ability to hit performance targets in a call center, admissions, healthcare, customer service, or similar environment.
• Strong multitasking and organizational skills, with excellent attention to detail.
• Comfortable with CRM tools, insurance verification, and navigating client financial options.
• A passion for connecting people with the help they need—and the drive to make it happen.

Qualifications:

• High School diploma or equivalency required
• Knowledge of substance abuse field and treatment process preferred
• 2 years of experience in customer service or related field preferred
• Must have basic computer skills  including competence in software applications such as Microsoft Office suite, Adobe, and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc.

Compensation:

Compensation includes a base hourly rate of $20.00 to $22.00, plus a performance-based incentive plan, with total estimated annual earnings ranging from $40,000 to $80,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Competitive salary with performance-based incentive structure 
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.