Advisor I, Knowledge Management and Learning (KML) (US Only)

NOTE: The above Pay Range only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees.  Staff hired on local payroll would follow the respective Country pay range.  Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process.

Job Summary

This short-term role provides dedicated coordination, knowledge-management, organizational development, and learning-design support to the Health, Safety and Security Unit (HSSU) for 14.5 months. The role is designed to reduce the operational load on existing HSSU members by building organized, repeatable systems for training delivery, knowledge management, staff learning, communications, and compliance tracking that can outlast the assignment. The following specific deliverables are desired outcomes of this roleGateway data quality review summary

• Reorganized and revamped MyCRS HSSU page, subpages, and document resource library


• Improved and streamlined HSSU training communication, registration, monitoring, and analysis systems


• Asynchronous training courses, onboarding resources, and development portfolio for HSS staff and key leaders 


• Established or strengthened global internal HSS community of practice and webinar coordination processes


• Dashboards, back-end tracking, templates, and standardized tools to support compliance, travel, communications, and reporting


• Final summary of systems, improvements, and sustainability recommendations for HSSU and KML leads

Roles and Key Responsibilities

• Reorganizes, revamps, and maintains HSSU knowledge assets, including MyCRS pages, country security subpages, document libraries, templates, and standardized tools


• Builds and improves digital systems, search/access options, automation, and process flows that reduce manual effort across HSSU


• Coordinates HSSU learning delivery, including Safe & Sound, APST, ComPsych, all-agency webinars, regionally or locally tailored sessions, and external presenter readiness


• Develops asynchronous training modules, onboarding resources, and learning pathways for professional HSS staff, key staff, managers, and leadership roles


• Reviews and improves travel-risk, training compliance, post status determination, device tracking, road safety, vehicle collision, first aid, and minimum operating standards tracking processes


• Supports HSS communications, quarterly and annual reporting design, Duty of Care mapping, community-of-practice set-up, and organizational development approaches that strengthen CRS’ internal HSS culture


• Documents improvements, creates sustainability recommendations, and coordinates with HSSU, KML, external presenters, regions, and country programs as needed

Knowledge, Skills, and Abilities

• Ability to think analytically and act methodically


• Strong writing skills, ability to write clearly and succinctly (including commenting and editing writing of not native English speakers)


• Strong communication skills (Email and Skype) in remote environment and ability to get things done in a matrix environment


• Strong sense of customer care and service

Required Languages: Excellent written and verbal communication skills in English.

Travel: Remote, with some potential travel

Supervisory Responsibilities: None

Basic Qualifications 

• Bachelor’s degree in relevant field required


• 5-8 years related experience in knowledge management, learning and development, organizational development, program/training coordination, or a related field of work


• Experience coordinating trainings, webinars, calendars, events, logistics, or learning activities in a complex operating environment


• Proficiency with SharePoint and Microsoft 365; ability to design information architecture, templates, and practical knowledge-management systems

Preferred Qualifications 

• Master’s degree in related discipline


• Experience with Power BI or similar tools


• Experience supporting knowledge platforms or digital systems


• Familiarity with CRS systems or similar organizational environments

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 


• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.


• Builds and Maintains Trust - Shows consistency between words and actions.


• Collaborates with Others – Works effectively in intercultural and diverse teams.


• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.


• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.


• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.