AES - DE - Generative AI Solution Architect

**Job Title:** 

Gen AI Engineer – Microsoft Copilot Studio (4–6 Years Experience)

**Key Qualifications:** 

• Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions 
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred) 
• Python & AI / Microsoft Copilot certifications are a strong advantage 

**Responsibilities:** 

- Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows 

- Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration 

- Build a thorough understanding of client business processes to identify and define AI opportunities 

- Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities 

- Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions 

- Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation 

- Prioritize AI use cases using a data-driven and impact-based approach 

- Design and build Gen AI solutions tailored to client requirements 

- Integrate copilots with enterprise data and workflows 

- Work closely with Zensar’s SGO team to align outcomes and delivery 

- Monitor, evaluate, and fine-tune AI models for performance and accuracy 

- Stay updated with emerging Gen AI and Copilot capabilities

- Recommend upgrades, enhancements, and new AI solutions as needed 

**Additional Information:** 

- Candidates should have the flexibility to support US Easter time zone as required. 

**Responsibilities:** 

- Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows 

- Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration 

- Build a thorough understanding of client business processes to identify and define AI opportunities 

- Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities 

- Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions 

- Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation 

- Prioritize AI use cases using a data-driven and impact-based approach 

- Design and build Gen AI solutions tailored to client requirements 

- Integrate copilots with enterprise data and workflows 

- Work closely with Zensar’s SGO team to align outcomes and delivery 

- Monitor, evaluate, and fine-tune AI models for performance and accuracy 

- Stay updated with emerging Gen AI and Copilot capabilities

- Recommend upgrades, enhancements, and new AI solutions as needed 

**Key Qualifications:** 

• Candidates with total IT experience of 10 years. With a 4–6 years of experience in AI, Gen AI, or intelligent automation roles
• 1–2 years of mandatory hands-on experience with Microsoft Copilot Studio, focusing on designing and building custom AI copilots, agents, workflows, and conversation bots for enterprise solutions 
• Strong exposure to Microsoft technologies (Microsoft 365, Azure, Power Platform preferred) 
• Python & AI / Microsoft Copilot certifications are a strong advantage