Aftermarket Sales Engineer - America

Primary Responsibilities

• Develop a deep understanding of end customers throughout North America (NA) and identify opportunities to expand aftermarket businesses.


• Analyze the installed base of RTK and Schroedahl products across the region and determine aftermarket revenue entitlement based on actual field installations.


• Conduct site visits, plant walk-downs to key end users to assess valve operating conditions, evaluate equipment health, and provide maintenance recommendations to improve reliability and performance.


• Deliver technical training, product education, and application support to channel partners, customers, and end users.


• Prepare and maintain spare parts recommendations, valve operation manuals, maintenance procedures, and service documentation to support customer needs.


• Document and maintain detailed records of customer visits, including operational findings, installed base data, service opportunities, and technical reports.


• Manage and follow up on all aftermarket opportunities within NA for both RTK and Schroedahl product lines, including open quotations and project activity.


• Perform win/loss analysis on aftermarket opportunities and develop strategies to improve quotation conversion rates and overall aftermarket performance.


• Provide accurate weekly and monthly aftermarket sales forecasts for the NA region.


• Monitor accounts receivable (AR) performance, support collection activities, and assist in reducing overdue balances.


• Ensure all channel partner activities comply with CIRCOR trade compliance policies and applicable regulatory requirements.


• Perform additional duties and special projects as assigned by management.

Key Objectives

• Increase aftermarket revenue growth and win rates.


• Improve installed base visibility and entitlement capture.


• Strengthening customer relationships through proactive field engagement and technical support.


• Enhance channel partner capabilities through training and compliance management.


• Drive operational excellence through accurate forecasting, reporting, and documentation.

Required Qualifications

• Minimum of 5 years of hands-on experience in aftermarket sales within industrial equipment, valve, or process control industries.


• Strong knowledge of control valves, automatic recirculation valves (ARVs), or similar industrial equipment.


• Experience working with equipment spare parts, product configurations, and Bill of Materials (BOM) structures.


• Familiarity with value-selling methodologies and customer-focused sales processes.


• Proficiency in business and service management tools, including CRM, ERP, service portals, and related software applications.


• Strong communication and presentation skills with the ability to effectively engage external customers and channel partners.


• Willingness and ability to travel extensively and perform effectively in a fast-paced, results-oriented environment.


• Experience working directly with end users, engineering teams, maintenance personnel, and channel partners

 Preferred Competencies

• Customer-focused mindset with the ability to manage challenging customer situations professionally and effectively.


• Strong teamwork and collaboration skills with a high level of accountability and ownership.


• Passionate, responsive, and results-driven approach to work.


• Open-minded, adaptable, and committed to continuous learning and professional development.


• Self-motivated with excellent organizational and problem-solving skills.


• Knowledge of installed-base management, equipment lifecycle support, and aftermarket service strategies.


• Ability to provide technical guidance, maintenance recommendations, and training to customers and business partners.

Education

• Technical education is required, preferably with a focus in Mechanical Engineering, Industrial Technology, or a related technical discipline.

Work Location

• Remote, with preference for candidate located in one of the following US regions:




• Gulf Coast


• Southeast


• Northeast

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities