AI Innovation Lead

Role Details

Location: San Francisco - Hybrid preferred

About Us

Crescendo is the first AI‑native contact center — combining auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences. In a category full of hype, we stand apart by delivering measurable outcomes at speed and scale.

We don’t just ship software. We deliver results — guaranteed.
 

The Role

We’re hiring multiple AI Innovation Leads to help embed practical, process‑level AI across Crescendo. These roles are hands‑on builders and operators who turn AI capability into real business impact inside functions like GTM, Operations, G&A, Product, and Corporate teams.

This role may sit in different parts of the organization depending on deployment and can be hired as either full‑time or contract.

You’ll design and deploy mini‑assistants, copilots, reusable AI personas, workflow automations, and lightweight agents (e.g., Gemini Gems or equivalent) that integrate directly into how teams work every day.

Your mandate: move teams from experimenting with AI to operating with AI.

What You’ll Do:

Build Process-Embedded AI

• Design and deploy mini‑assistants, copilots, reusable AI personas, and workflow automations
• Build lightweight agents (e.g., Gemini Gems or equivalent) embedded into team workflows
• Translate manual or fragmented work into AI‑enabled execution
• Ensure solutions are reusable, scalable, and measurable

Identify High‑Leverage Automation Opportunities

• Evaluate workflows for automation potential
• Reduce manual effort across planning, reporting, coordination, and execution
• Improve speed, consistency, and quality through AI‑driven workflows
• Help teams move from prompts to productionized usage

Translate AI Insight Into Execution

• Convert AI outputs into structured, trackable workstreams
• Break initiatives into clear deliverables with owners and timelines
• Support adoption inside tools like Asana, Jira, CRM platforms, or operational systems

Strengthen the Company’s AI Operating Muscle

• Integrate AI into team planning and execution
• Increase visibility into cross-functional AI opportunities
• Build and scale repeatable AI workflows and standards
• Teach and train teams on the AI workflows and improvements you create to drive adoption
• Enable others to independently use AI effectively
• Help teams integrate AI into planning and execution rhythms

What We're Looking For:

• 2–6 years of experience in consulting, business operations, product ops, GTM ops, automation, or similar roles
• Hands‑on experience applying AI to real workflows (not just experimentation)
• Experience building assistants, copilots, reusable prompt systems, or lightweight agents
• Strong ability to translate ambiguous opportunities into shipped solutions
• Comfort working across functions and navigating fast‑moving environments
• Ownership mindset with bias toward action

Strong Signals (Nice to Have)

• Experience building Gemini Gems or similar agent workflows
• Experience inside high‑growth or AI‑native companies
• Familiarity with SaaS GTM or contact center operations
• Experience evaluating AI vendors and tooling ecosystems
• Experience supporting transformation initiatives inside teams
• MBA or strong business background (e.g., strategy, operations, consulting) is a plus
• Ability to work a weekly hybrid schedule in our San Francisco office

What Success Looks Like:

• Teams adopt assistants that meaningfully reduce manual work
• AI workflows move from experimentation to daily usage
• High‑impact automation opportunities are identified early and shipped quickly
• Functional teams operate faster with clearer execution leverage
• Crescendo builds durable, reusable internal AI capabilities

Why Crescendo?

• Performance-Guaranteed CX → The only model with skin in the game.
• Category Leadership → We’re not joining the conversation. We’re writing it.
• Velocity & Scale → From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster.
• AI + Superhumans → Not one or the other — the best of both, working together.

Compensation Includes:

Compensation varies based on experience, location and engagement type (full‑time vs contract) and may include:

• Base Salary: $150,000 - $170,000 (full‑time roles)
• Performance bonus eligibility (full‑time roles)
• Equity participation (full‑time roles)

Join us to define the future of customer experience in the AI era.
 

Our Culture

Our values shape how we work:

Care for others — empathy drives outcomes

Embrace growth — curiosity fuels progress

Manifest trust — trust is our operating system

Take ownership — impact comes from action

Be humble — better ideas win

Crescendo is proud to be an equal opportunity employer committed to building a diverse and inclusive workplace.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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