Salary :
Activate JobCopilot
Roles and Responsibilities
Customer Implementation & Integration
- Lead end-to-end technical implementations of our AI tools (both SaaS and on-premise solutions) for enterprise customers
- Design and execute custom integrations with customer systems, APIs, databases, and existing workflows
- Conduct technical discovery sessions to understand customer infrastructure, requirements, and business objectives
- Build proof-of-concepts and pilot programs to demonstrate value and accelerate customer adoption
- Troubleshoot complex technical issues and provide rapid solutions to maintain customer satisfaction
Technical Sales & Pre-Sales Support
- Partner with Sales teams to provide technical expertise during the sales cycle, including product demonstrations and solution design
- Respond to RFPs, technical due diligence questionnaires, and security/compliance inquiries
- Serve as the primary technical point of contact for key enterprise accounts during onboarding
Customer Success & Training
- Train customer teams on product capabilities, features, optimal usage patterns, and best practices
- Create technical documentation, integration guides, API documentation, and best practice resources
- Work with internal departments, vendors, and business partners to coordinate problem-solving effectively
Product Expertise & Collaboration
- Maintain deep expertise across our full suite of AI tools and stay current with product updates and industry trends
- Gather and synthesize customer feedback to inform product development priorities and roadmap
- Share customer insights, use cases, and technical learnings with internal Product and Engineering teams
- Demonstrate personal responsibility and accountability by meeting project timelines and customer commitments
- Effectively excel in a remote work environment through active participation in team meetings, standups, and cross-functional collaboration
Experience and Skills Desired
Required Experience
- Minimum of 3 years of experience in software engineering, solutions engineering, technical consulting, or similar customer-facing technical role
- Proven track record of working directly with enterprise customers in a technical capacity
- Experience with APIs, webhooks, database systems, and enterprise software integrations
- Excellent communication skills, both verbally and in writing, with ability to explain complex technical concepts to technical and non-technical audiences
- Strong problem-solving skills and creative approach to customer challenges
- Comfort working in a fast-paced, deadline-oriented environment with changing priorities
Technical Skills
- Proficiency in Node.js, TypeScript, React, and Python
- Ability to read, write, and modify code across our full technology stack
- Experience with Azure cloud infrastructure and services
- Strong understanding of AI/ML concepts and applications; general familiarity with capabilities of major AI platforms (Anthropic Claude, Google Gemini, OpenAI GPT models)
- Experience with version control systems (Git), CI/CD pipelines, and modern development practices
- Understanding of enterprise security, compliance requirements, and data governance
- Proficiency in technical documentation and diagramming tools
- Experience with REST APIs, GraphQL, and web service integrations
Bonus Qualifications
- Previous experience in a forward deployed engineer, solutions engineer, or field engineer role at an AI/SaaS company
- Experience implementing AI/ML solutions for enterprise customers
- Background in healthcare technology or familiarity with healthcare compliance (HIPAA, SOC 2)
- Experience with data pipelines, ETL processes, and data integration tools
- Familiarity with Azure OpenAI Service or other Azure AI services
Telecommuting Requirements
- This is a remote position. Our whole company works remotely. Company headquarters are in Dallas, Texas.
- Company business hours are weekdays 9-5 CST. We will only consider candidates in the United States who reside in the CST or EST time zones.
- Required to have a dedicated work area established that is separate from other living areas and provides information privacy.
- Ability to keep all company sensitive documents secure.
- Must live in a location that receives an existing high-speed internet connection/service.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance as well as life and disability
- Retirement savings plan with company match
- Generous time off/vacation
- Professional development opportunities
- Flexible work environment
$115,000 - $140,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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