Amazon Connect Engineer (Contract)

Job Title: Amazon Connect Engineer

Employment Type: Full-Time Contractor (1099) 

Compensation: Up to $70/hour depending on experience and qualifications.  

Location: Remote (U.S. Preferred)

Company: 5K C&T Services, (Hiring on behalf of our client)

About the Opportunity

5K C&T Services is seeking an experienced Amazon Connect Engineer to join one of our enterprise clients as a full-time contractor. This role is ideal for a hands-on engineer with deep expertise in Amazon Connect, AWS cloud services, and modern contact center technologies.

The successful candidate will design, develop, and optimize Amazon Connect solutions while integrating AWS services to deliver scalable, secure, and high-performing customer experience platforms. You will work closely with business stakeholders, architects, and development teams to enhance contact center capabilities and improve customer engagement.

Key Responsibilities

• Design, develop, and maintain Amazon Connect contact flows and routing strategies.


• Configure queues, routing profiles, and user management within Amazon Connect.


• Analyze Contact Trace Records (CTR) to troubleshoot call flows and improve customer experiences.


• Customize the Amazon Connect Contact Control Panel (CCP) using the Amazon Connect Streams API.


• Develop serverless applications using AWS Lambda and integrate services through API Gateway.


• Design and support integrations with enterprise applications using REST APIs.


• Build scalable cloud-native solutions utilizing AWS services and event-driven architecture.


• Monitor application performance using Amazon CloudWatch and implement proactive monitoring.


• Develop custom agent desktop enhancements using modern JavaScript frameworks.


• Create reporting dashboards and analytics using Amazon Connect reporting tools and business intelligence platforms.


• Collaborate with cross-functional teams including architects, developers, QA engineers, and business stakeholders.


• Recommend best practices for security, scalability, automation, and performance optimization.

Required Qualifications

Amazon Connect

• 5–6 years of hands-on experience with Amazon Connect.


• Strong experience designing and building:
  
  
  
  • Contact Flows
  
  
  • Routing Strategies
  
  
  • Queue Management
  
  
  • Contact Trace Record (CTR) Analysis
  
  
  
  


• Experience customizing the Contact Control Panel (CCP) using Amazon Connect Streams API.

AWS Cloud

Strong working knowledge of:

• AWS Lambda


• API Gateway


• DynamoDB


• Amazon RDS


• Amazon S3


• Amazon CloudWatch


• Serverless architecture


• Event-driven application design

Programming & Integration

• Strong JavaScript and Node.js development experience.


• Python experience preferred.


• Experience developing and consuming REST APIs.


• Strong SQL and NoSQL database experience.


• Experience integrating cloud applications with enterprise systems.

Reporting & Analytics

Experience with:

• Amazon Connect reporting


• Amazon QuickSight


• Microsoft Power BI


• Tableau


• Contact center KPIs and operational analytics

Front-End Development

Experience with one or more:

• React


• Angular


• Similar JavaScript frameworks

Additional experience with:

• Custom agent desktop development


• User interface design


• Accessibility and usability best practices

Contact Center Experience

Experience with one or more enterprise contact center platforms:

• Genesys


• Cisco UCCE/UCCX


• NICE


• Avaya


• Five9

Strong understanding of:

• IVR design


• Automatic Call Distribution (ACD)


• Workforce Management (WFM)


• Omnichannel customer engagement (Voice, Chat, Email)

Preferred Qualifications

• AWS Certified Solutions Architect


• AWS Certified Developer


• Additional AWS certifications are a plus.


• Experience supporting enterprise-scale cloud contact center implementations.


• Strong analytical and troubleshooting skills.


• Excellent communication and collaboration abilities.

Why Join This Opportunity?

• Work with a leading enterprise client.


• Competitive contractor compensation.


• Fully remote work environment.


• Opportunity to work with modern AWS technologies and enterprise contact center platforms.


• Long-term project with a collaborative engineering team.

About 5K C&T Services

5K C&T Services is a specialized consulting and talent solutions firm focused on Customer Experience (CX), Cloud, AI, Digital Transformation, and Enterprise Technology. We partner with organizations to provide highly skilled technology professionals who help deliver strategic business outcomes.