Appian Platform Administrator / IT Project Manager

Appian Platform Administrator / IT Project Manager

Position: Appian Platform Administrator / IT Project Manager Employment Type: Full-Time / Contract Location: Remote / Hybrid as required Clearance: U.S. Citizenship and ability to obtain/maintain Public Trust preferred

Position Overview

We are seeking an experienced Appian Platform Administrator / IT Project Manager to support a federal Department of Education Appian environment. This position combines Appian platform administration, user and license management, and IT project management responsibilities.

The successful candidate will serve as a key point of contact between the customer, Appian, software/reseller partners, and the technical delivery team. The individual should have hands-on experience managing Appian users, roles, security, licenses, environments, and administration, along with strong IT project management experience.

Key Responsibilities

Appian Platform & User Management

• Administer Appian users, groups, roles, permissions, and access.


• Manage user onboarding, modifications, and offboarding.


• Support Appian security and access-control requirements.


• Monitor and manage Appian user accounts and platform access.


• Support Appian Cloud and on-premises/Data Center environments.


• Troubleshoot user access and platform administration issues.


• Maintain Appian administration procedures and documentation.

Appian License Management

• Manage Appian licenses, assignments, utilization, and availability.


• Track license usage and identify unused or underutilized licenses.


• Support Appian license renewals and procurement activities.


• Coordinate with Appian and authorized resellers regarding licensing questions and renewals.


• Maintain accurate license and user-management records.


• Provide license utilization reports to government stakeholders and project leadership.

IT Project Management

• Manage project schedules, milestones, deliverables, and dependencies.


• Coordinate activities among government stakeholders, technical teams, Appian, and vendors.


• Lead project status meetings and prepare status reports.


• Track risks, issues, decisions, and action items.


• Coordinate technical resources and prioritize project activities.


• Support project planning, transition, implementation, and operational activities.


• Communicate project status and key issues to government leadership.

Customer & Stakeholder Support

• Serve as a primary point of contact for Appian administration and user-management activities.


• Work directly with federal customer stakeholders.


• Coordinate requirements and resolve operational issues.


• Prepare presentations, reports, meeting notes, and project documentation.


• Ensure timely communication and follow-up on customer requests.

Required Qualifications

• 5+ years of IT project management experience.


• 3+ years of Appian experience preferred.


• Hands-on experience with Appian administration, user management, roles, groups, and security.


• Experience with Appian license management and utilization.


• Experience working with Appian Cloud and/or Data Center environments.


• Strong understanding of enterprise application administration.


• Experience managing project schedules, risks, issues, and deliverables.


• Excellent written and verbal communication skills.


• Ability to work independently with federal customers and technical teams.

Preferred Qualifications

• Appian certification(s).


• Experience supporting U.S. federal government customers.


• Experience with Public Trust environments.


• U.S. Citizenship.


• Experience with Microsoft Entra ID/Azure AD, SSO, and enterprise identity management.


• Experience coordinating software licensing and renewals.


• PMP or equivalent project management certification.

Ideal Candidate

The ideal candidate is someone who can wear both hats: an experienced IT Project Manager who is also comfortable getting hands-on with Appian user administration, security, and license management.

This is not strictly a project-management position and not strictly a system-administration position. The individual should be able to coordinate with senior stakeholders while also handling day-to-day Appian platform and user-management activities.