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Application Support Engineer

icon building Company : Contentserv
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Job Description - Application Support Engineer

In your new role as Application Support Engineer you will be part of a team with high focus on top quality product support, contributing to a great customer satisfaction. Analyzing and solving challenging customer demands will also be a part of your work.In your everyday work you have a diverse range of tasks with lots of space for development:
  • Be part of an Agile team able to collaboratively deliver solutions to customer
  • Validate and address reported incidents, following on resolution progress providing updates to customers
  • Build and manage customer satisfaction overview
  • Act as product expert, solving requests at configuration level
  • Collect and inform Product Management team of incoming suggestions
 
  • You are fluent in written and spoken English
  • Strong communication skills
  • Customer oriented mindset
  • Experience with command line based remote access
  • Basic notions of web based applications, incl. webserver and database interaction
  • Basic notions of IT infrastructure, namely with webserver, database, LDAP or source control
  • Familarity with Elasticsearch, Kibana or Cassandra is a plus
  • Knowledge of collaborative tools, such as Jira and Confluence
  • You enjoy introducing innovations and implementing improvements
  • You are characterized by a high service mentality, excellent communication skills as well as analytical, conceptual and problem-solving thinking
  • You are a real team player, self reflective and able to keep calm when under pressure
  • Your working method is characterised by structure, pragmatism, reliability and risk awareness
  • You work systematically, able to use the learnings to become increasingly reliable
  • You like an environment in which you can be self-designing, but also have access to the experience and help of colleagues at any time
  • We offer you a versatile job with high personal responsibility and global challenging tasks
  • You can work in a professional, international working environment with flat hierarchies and short decision-making paths
  • We live a co-operative and respectful corporate culture with fun at work and room for own ideas
  • You have the chance to learn, develop and grow with support of our whole international team
  • A collegial and appreciative corporate culture with fun at the task and room for own ideas
  • Flexible work schedules and work location (remote, onsite or mixed)
  • Competitive salary
  • Corporate healthcare insurance plan (after probation period)
  • Access to Company Mobility Program
  • Entitled to extra paid leave days package, starting with 25 days yearly total and growing with seniority in the Company
  • We provide possibility of therapy sessions, as part of the Employee Assistance Program
  • A modernly equipped and pet-friendly workplace
 Send us Your application stating your earliest possible starting date and salary expectations 
 
 
We look forward to becoming acquainted with you!
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