Application Support Engineer (US)

• Production Support & Monitoring — Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.


• Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.


• Incident & Problem Management — Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.


• Performance Tuning — Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.


• Change & Release Support — Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.


• Shift Handover & Documentation — Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.


• Process Improvement & Automation — Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.


• Collaboration — Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.


• Partner Support — Monitoring of our multiple partner channels covering FCMs, TSPs, and Market Makers and responding to any queries raised in Slack or Teams effectively and efficiently.

• 5+ years of experience managing or supporting mission-critical production software applications.


• Strong working knowledge of Linux server operating systems.


• Proficiency in scripting and automation — Bash and/or Python.


• Hands-on experience with SQL and relational databases.


• Demonstrated incident management and technical troubleshooting skills.


• Solid understanding of escalation procedures and SLA-driven environments.


• Excellent interpersonal, verbal, and written communication skills.


• Strong attention to detail and a proactive, ownership-driven mindset.


• Willingness to occasionally work nights and weekends.

Preferred Qualifications

• Background in financial services, fintech, or regulated exchange environments.


• Knowledge or experience of options and futures trading markets.


• Knowledge or experience of prediction markets and sports


• Experience with FIX protocol and trading system applications.


• Familiarity with monitoring and observability tools — Grafana, Zabbix, Splunk, Logic Monitor.


• Experience with messaging and middleware systems — Kafka, AMQ, Tomcat.


• Working knowledge of high availability systems and clusters.


• Hands-on experience with AWS (EC2, CloudWatch, S3, etc.).


• Experience with change and release management processes.


• Exposure to SFTP / file transfer workflows and monitoring.