Applications Support Specialist and Helpdesk with German

Company : Pro Ideal Jobs

Remote / Work from Home

Job Description - Applications Support Specialist and Helpdesk with German

Applications Support Specialist (German speaking)

Pro iDeal Jobs is assisting a market-leading product software development company, with offices across EMEA, delivering end-to-end solutions in healthcare, infrastructure, energy, and mobility.

They are currently conducting all interviews online and are onboarding all new employees remotely.

‍Your Responsibilities:

1st Level Support for various applications

Address and resolve basic incidents and requests

Single Point of Contact (SPOC)

Logging all incoming inquiries into the respective ticketing system

Discharging/assisting 2nd Level team

SLA Reporting within regularly occurring Service Reviews

Completion of recurrent tasks: daily creation of user accounts in SAP and other systems

Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete

✅You shall bring:

Completed studies in business administration, computer science, business informatics or comparable training /qualification

At least 2 years of professional experience

Strong work ethics, teamwork, customer focus and initiative

Excellent German and English written and verbal skills, from both business and technical perspectives

Demonstrated ability to learn customer support processes and techniques

Strong analytical skills and ability to solve problems

Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology

Nice to have:

Basic Active Directory knowledge

Experience supporting customers in the use of application software and hardware problems

We provide:

Challenging projects from which you can develop your professional skills.

An attractive compensation package that can reflect your involvement, desire to improve, and willingness to contribute to the business.

Private healthcare Insurance.

7 Card subscription.

Performance rewards and annual bonuses.

Career plan and coaching sessions.

Meal tickets.

If you want to become a member of this project, please apply for the job above and if you meet the requirements, you will be contacted by the recruiters at Pro iDeal Jobs.

Original job Applications Support Specialist and Helpdesk with German posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Applications Support Specialist and Helpdesk with German

Job Description - Applications Support Specialist and Helpdesk with German

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