Remote Appointment Setter - Join a Leading Company

Job Title: Appointment Setter

Company: LoneStar Voyages

Job Type: Full-time/Part-time

About LoneStar Voyages:

LoneStar Voyages is a leading travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in crafting personalized itineraries and unforgettable journeys for individuals, families, and groups. Our team is passionate about travel and committed to delivering top-notch service to ensure our clients' trips exceed expectations.

Job Description:

As an Appointment Setter at LoneStar Voyages, you will play a vital role in our operations by effectively managing appointments and schedules to optimize client engagement and ensure smooth workflow within the agency. You will be responsible for coordinating appointments between clients and travel advisors, maintaining accurate records, and providing excellent customer service.

Benefits:

1. Competitive pay commensurate with experience.
2. Health, dental, and vision insurance options.
3. Retirement savings plan (401k) with company matching.
4. Paid time off and holidays.
5. Opportunities for professional development and advancement within the company.
6. Employee discounts on travel services and products.
7. Positive and collaborative work environment within a passionate team of travel enthusiasts.

Responsibilities:

1. Appointment Scheduling: Manage and schedule appointments for clients to meet with travel advisors.
2. Client Communication: Communicate with clients via phone, email, or other communication channels to confirm appointments and provide necessary information.
3. Calendar Management: Maintain and update the appointment calendar to ensure accurate scheduling and avoid conflicts.
4. Follow-up: Conduct follow-up calls or emails to confirm appointments and remind clients of upcoming meetings.
5. Database Management: Maintain client databases and ensure that all client information is accurate and up to date.
6. Administrative Support: Provide administrative support to the travel advisors as needed, including preparing documents and organizing files.
7. Customer Service: Deliver exceptional customer service by addressing client inquiries, resolving scheduling conflicts, and ensuring client satisfaction throughout the appointment process.
8. Performance Tracking: Track appointment metrics and provide regular reports on scheduling activities and performance.

Qualifications:

1. High school diploma or equivalent; additional certification or training in administrative support is a plus.
2. Proven experience in appointment setting, scheduling, or related administrative roles.
3. Excellent communication skills, both verbal and written.
4. Strong organizational skills with the ability to multitask and prioritize tasks effectively.
5. Proficiency in using scheduling software and Microsoft Office Suite.
6. Attention to detail and accuracy in maintaining records and scheduling information.
7. Ability to work independently as well as part of a team.
8. Customer-centric attitude with a focus on delivering exceptional service.

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