Remote Assistance Operator

Location: Austin, TX, United States

Work environment: In-person

Expected pay amount: $28.00 USD Per Hour

Schedule: Rotating shifts, including weekends: 1st shift 6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm

Assignment length: 6 month contract rolling contract (no end date)

Job description

JH Careers is helping our client hire Remote Assistance Operators to provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.

This role is critical to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer.

The ideal candidate will have experience in technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. This person will also have a basic understanding of autonomous vehicle systems or a strong willingness to learn. 

As a Remote Assistance Operator, you'll:

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.

Working Conditions:

• On-site work from the Remote Operations Center in Austin, TX
• Rotating shifts, including weekends
• Availability for both morning and evening shifts required (schedule flexibility preferred)

Commitment: This is a full-time, ongoing contract position. It will be onsite and available to candidates local to the Austin, TX area.

Requirements

• Experience in technical support, dispatch, or operations (e.g., IT, transportation, etc.)
• Strong decision-making skills under pressure
• High attention to detail and disciplined documentation practices
• Basic understanding of autonomous vehicle systems or a strong willingness to learn

Preferred Experience:

• Experience with geolocation tools or Remote Command (RC) interfaces
• Familiarity with perception and planning concepts in autonomous systems
• Skills in log analysis or working with event data

Benefits:

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized Healthcare Benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package