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Company Overview:
Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City.
Position Overview:
The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid.
Duties/Responsibilities:
Resident Relations & Communication
Serve as a primary point of contact for residents
Respond to inquiries, concerns, and service requests in a timely and professional manner
Maintain consistent follow-up to ensure issues are resolved
Maintenance Coordination
Manage and track all work orders from submission through completion
Coordinate with maintenance staff and vendors to ensure timely resolution
Prioritize emergency vs. routine repairs
Monitor recurring issues and escalate when necessary
Leasing & Occupancy Support
Ensure vacant units are turned and ready for leasing in a timely manner
Collections & Delinquency
Support rent collection efforts, including outreach to residents with balances
Work with internal teams on legal escalation when necessary
Compliance & Documentation
Maintain accurate resident records and documentation
Support subsidy programs where applicable
Ensure compliance with company policies and local regulations
Operational Support
Assist the Property Manager with daily operations and reporting
Track key performance metrics (occupancy, delinquency, work orders, turn times)
Support implementation of new processes, systems, and initiatives
Team Collaboration
Work closely with property management, leasing, and maintenance.
Provide feedback on community needs, suggestions, and resident concerns.
Help ensure community standards and procedures are consistently upheld.
Additional Responsibilities:
Adapt to evolving company priorities by supporting all operational needs as they arise.
Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams.
Provide back-up support to other properties within the portfolio during staff absences or periods of high demand.
Take on additional varied responsibilities as directed to support overall community success.
Occasional weekend and evening working hours may be required.
Compensation and Benefits:
Required Skills/Abilities:
Education and Experience:
Physical Requirements:
The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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