Associate Renewals Manager (German Bilingual)

As a German Bilingual Associate Renewals Manager, you will be responsible for managing customer renewals and retention with both English- and German-speaking clients. Your role is crucial in maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs. This position requires excellent communication skills in both English and German, along with a proactive approach to customer success and collaboration with internal teams.

Job Responsibilities

• Maximize customer retention rates by employing effective sales techniques over the phone, video, and email in both English and German, with a focus on reducing customer churn and contraction.
• Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
• Evaluate license usage and complete true-up requirements for both English- and German-speaking clients.
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
• Provide administrative support for renewals to Renewal Managers and Account Executives.
• Ensure all renewals are closed in a timely manner to meet revenue targets.
• Collaborate with Sales and Customer Success Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for German-speaking clients.
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval.

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Fluency in German and English, with strong written and verbal communication skills in both languages.
• Experience in customer success, sales, or a renewals-focused role, with bilingual experience preferred.
• Proficiency with customer relationship management (CRM) software.
• Excellent interpersonal skills and the ability to build strong relationships with clients.
• Detail-oriented with strong organizational and multitasking skills.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

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