Automotive Client Experience Specialist

Sutherlin Nissan Orlando is a customer-focused Nissan dealership serving drivers throughout the Orlando area. Our team is committed to providing an exceptional vehicle-buying and ownership experience through professional service, a welcoming environment, and a strong commitment to customer satisfaction. We are looking for motivated, energetic individuals who want to grow their careers in the automotive industry and become part of a high-performing team.

Sutherlin Nissan Orlando is looking for a motivated and personable Automotive Client Experience Specialist to join our team. This role is focused on creating a positive experience for customers throughout their vehicle ownership journey while providing timely assistance, coordinating requests, and helping customers connect with the right dealership resources remotely.

This is an excellent opportunity for someone who enjoys helping people, communicating professionally, and working with technology. Automotive experience is helpful but not required.

What You’ll Do

• Serve as a friendly and professional point of contact for automotive clients.
• Assist customers with questions regarding vehicles, appointments, dealership services, and general inquiries.
• Communicate with customers by phone, email, text, and other digital channels.
• Coordinate customer requests and connect clients with appropriate sales or service team members.
• Follow up with customers to ensure their questions and requests are properly addressed.
• Maintain accurate customer information and interactions in company systems.
• Help resolve routine customer concerns and escalate complex issues when appropriate.
• Provide a welcoming and professional experience during every customer interaction.
• Work collaboratively with dealership teams to ensure customers receive timely assistance.
• Meet established quality, productivity, and customer-experience goals.

What We’re Looking For

• Excellent written and verbal communication skills.
• Friendly, professional, and positive attitude.
• Strong attention to detail and organizational skills.
• Comfortable working with computers, email, messaging platforms, and online systems.
• Ability to multitask and manage multiple customer interactions.
• Strong problem-solving and follow-up skills.
• Reliable, self-motivated, and able to work independently.
• Previous customer-facing, administrative, retail, hospitality, or call-center experience is a plus.
• No previous automotive experience required.

What We Offer

• Competitive compensation with performance incentives.
• Paid training and onboarding.
• Opportunities for professional growth and advancement.
• Supportive and team-oriented work environment.
• Employee benefits and company programs, subject to eligibility.
• Opportunity to build valuable communication, technology, and automotive-industry experience.
• Remote work flexibility.

Why Join Us?

The Automotive Client Experience Specialist plays an important role in helping customers feel supported and valued. If you're personable, dependable, comfortable with technology, and looking for an opportunity to enter the automotive industry without needing extensive automotive experience, this could be a great fit.