BCCHW Trainer

Belle is looking for a part-time BCCHW Trainer to support in-person onboarding and field training initiatives for Belle Certified Community Health Workers (BCCHWs) as business needs arise. This role will facilitate in-person trainings, support field readiness, and reinforce operational and hospitality standards across markets. Outside of active training periods, this role will operate in the field completing member appointments. This role is remote with travel required based on training needs.

Responsibilities:

• Lead in-person BCCHW onboarding, field training, and new hire orientation activities as needed.
• Perform field observations and quality audits to ensure adherence to Belle standards, workflows, and member experience expectations.
• Reinforce Belle's standards for hospitality, professionalism, documentation, compliance, and member experience throughout all training activities.
• Travel to assigned markets as needed to support onboarding, in-person trainings, and market launch activities.
• Complete member appointments and provide field support during non-training periods, staffing shortages, or callout coverage.
• Serve as a role model for BCCHW service delivery, professionalism, and member engagement.
• Conduct quality assurance reviews to identify training opportunities and support continuous improvement initiatives.
• Assist with recruitment activities and hiring events.
• Adapt to evolving operational priorities and support special projects as the BCCHW program continues to grow.

• Previous experience in training, onboarding, coaching, healthcare operations, or customer-facing field roles preferred
• Comfortable facilitating in-person trainings and speaking to groups
• Strong communication and interpersonal skills
• Organized, adaptable, and comfortable balancing training responsibilities with field operations
• Ability to support new team members in a professional and encouraging manner
• Comfortable with travel and working in a fast-paced, evolving environment
• Passion for member experience, healthcare access, and Belle’s mission
• This role is only available for internal candidates.