Behavioral Health Case Manager - IBHS

Full-time, Days

7am-4pm

80 hrs/2 weeks

General Summary

Assists the Program Manager in facilitating the design, development, provision and evaluation of services.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Checks for payor eligibility/ enrollment.


• Contacts parent/county agencies involved/school/other professionals.


• Completes necessary tracking forms/documentation.


• Forwards information to secretary for scheduling.


• Completes and compiles necessary information to generate funding packet for each patient receiving services.


• Tracks/monitors funding expirations.


• Tracks/monitors funding authorizations.


• Problem-solves/seeks resolution surrounding billing issues with assistance of WellSpan biller and case manager coordinator.


• Contacts individuals and/or family as necessary regarding eligibility status.


• Assigns patients authorized for services to individual staff within the program.


• Tracks admission status/change in authorized hours/discharges to efficiently assign patients and inform staff of changes.


• Compiles caseload information to distribute to staff.


• Checks eligibility status of each patient bi-weekly noting changes in coverage.


• Completes documentation check bi-weekly.


• Maintains accurate status report including patient name, hours authorized, expiration date of authorization, and waiting list.


• Adheres/enforces policies and procedures and/or charges to existing program and ensures proper implementation.


• Assists in development of policies and procedures.

Common Expectations:

• Promotes WellSpan services in the hospital and community.


• Attends program meetings as expected.


• Assists in additional tasks as assigned by the Program Manager.


• Provides other services as assigned.

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 1 year Relevant experience. Preferred

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.


• Analytical ability.


• Visual and hearing ability.


• Knowledge of and ability in the care and support of individuals in a specific age group (adults and older adults).

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)