Behavioral Health Quality Analyst

This is a remote opportunity. The Behavioral Health Quality Analyst oversees work performed within the Behavioral Health audit program to ensure EXL’s standards for accuracy are met. Audits validate the accuracy of Behavioral Health coding, billing, and documentation against the medical record and applicable payer, coding, clinical, and regulatory guidance. The Quality Analyst performs random and targeted quality reviews to confirm that audits are accurate, complete, consistent, and appropriately supported. This role also identifies error trends, conducts root cause analyses, provides coaching and feedback to auditors, and recommends process improvements that strengthen quality and performance.

• Salary Range: $60,100 – $98,700
• Location: 100% Remote (U.S.-based)
• Up to 10% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

• Review the accuracy and consistency of work performed by Behavioral Health auditors to ensure audits are appropriately classified as findings or no-findings.

• Perform random and targeted quality reviews of Behavioral Health audits to ensure findings and no-findings are accurate, complete, and supported by medical record documentation and applicable guidance.

• Conduct root cause analyses of errors, quality trends, and missed opportunities.

• Mentor Behavioral Health auditors and provide timely, constructive feedback based on quality review results.

• Perform quality reviews of initial audits, appeals, and other assigned audit work.

• Identify potential recovery opportunities outside the assigned audit concept and escalate them as appropriate.

• Recommend process improvements that enhance quality, consistency, documentation standards, and performance.

• Communicate quality results, trends, concerns, and recommendations clearly to peers and management.

• Perform other duties as assigned.

• Perform all job functions and responsibilities in accordance with company compliance, information security, and regulatory policies, procedures, and programs.

• Minimum of five years of experience with Behavioral Health services, including mental health and substance use disorder treatment.
• One or more of the following credentials preferred: CCS, RHIA, RHIT, CPC, Registered Nurse, or MSW. Preference will be given to candidates with multiple credentials.
• Strong knowledge of Behavioral Health coding, billing, clinical documentation, payer requirements, and applicable regulatory guidance.
• Prior experience conducting retrospective Behavioral Health audits to identify overpayments preferred.
• Experience performing quality reviews, secondary reviews, peer reviews, or audit validation for coding or clinical audit teams preferred.
• Experience identifying quality trends, conducting root cause analyses, and recommending corrective actions to improve audit accuracy and consistency.
• Experience mentoring auditors and providing feedback based on quality review results preferred.

Knowledge and Skills: 

• Ability to review Behavioral Health medical records and determine whether audit findings are accurate, complete, and appropriately supported.
• Knowledge of Behavioral Health coding, billing, modifier application, documentation requirements, payer policies, and applicable Medicare and NCCI guidelines.
• Ability to write clear, professional audit notes supported by recognized resources, including Official Coding Guidelines, the ICD-10 Coding Handbook, Coding Clinic, payer policies, and other applicable references.
• Excellent verbal and written communication skills.
• Ability to mentor auditors and provide instruction through quality reviews and audit feedback.
• Strong organizational skills, interpersonal skills, and attention to detail.
• Ability to work effectively both independently and in a team environment.
• Demonstrated flexibility and adaptability.
• Advanced Behavioral Health auditing and quality monitoring skills.
• Excellent decision-making skills, sound judgment, and the ability to make independent decisions in a variety of situations.
• Strong technical aptitude and the ability to learn new systems quickly.
• Ability to complete tasks efficiently, resolve problems within established timelines, and work effectively under deadlines.
• High degree of accuracy in performing varied responsibilities.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word.

What We Offer You:

• A fast-paced, innovative environment with a team of sharp, driven professionals
• Remote work flexibility and a chance to impact healthcare delivery nationwide
• Opportunities for growth and mentorship through our structured coaching program
• A collaborative culture where your ideas and insights are valued
• Real opportunities for advancement—your future here is what you make it!
• At EXL Health, you’ll not only do meaningful work—you’ll grow your career, expand your skills, and be part of a team that values your contribution.

Ready to take your career to the next level? Apply today!

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.