Biologic Manager

Location: Remote

Job Title: Biologic Manager

Employment Classification: Salary, Exempt

Work Schedule: Monday - Friday, 8:00AM - 5:00PM with additional hours that may be required to meet business and departmental needs.

Training Schedule:

• Will work from KYEE (Annex) or KYLND Admin Office.
• After completing training, this role will be eligible for remote work from home.
• The training period is expected to last approximately 4–6 months and may include some travel to support hands-on experience in clinic operations, front office functions, and biologic processes.

About Family Allergy & Asthma:

Founded in 1979, Family Allergy & Asthma is one of the nation’s leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:

• Allergy and asthma evaluation and treatment 
• Environmental, food, and drug allergy testing 
• Pulmonary function testing 
• High-risk food challenges 
• Sublingual immunotherapy 
• Aspirin desensitization 
• Food immunotherapy

Summary of Duties and Responsibilities:

• Direct supervision of Biologics staff.
• Working with the Director of Immunotherapy to ensure adequate staffing is in place.
• Provide training, mentoring, and discussing staffing situations or if disciplinary action needs to be taken.
• Responsible for day-to-day processes in biologics (workflow, supply ordering, daily tasks, etc.)
• Maintain responsibility for inventory control; review invoices and ensure most cost-efficient products are being used.
• Maintain close working relationship with providers to understand any changes for biologic regimen or processes.
• Maintain strong working knowledge of IMS; troubleshoot issues with IMS support and participate in recommending enhancements to improve the system.
• Participate in staff meetings and provide feedback.
• Ensure excellent customer services is provided by staff.
• Monitor any patient feedback and provide training to enhance the customer service skills of staff.
• Provide reports to CEO, CFO, COO and Director of Immunotherapy as requested.
• Discuss all issues resulting from additional responsibilities of staff with Director of Immunotherapy.
• Work with the Clinical Managers, Director of Clinical Services, Director of Billing Services, and Biologic Billing Manager to ensure efficient processes exist between departments and issues are addressed in a timely manner.
• Responsible for assigning regional responsibilities to team.
• Assisting team members with regional responsibilities as needed.
• Obtaining physical monthly counts of biologic inventory for all offices.
• Entering inventory into IMS when shipments are received.
• Correcting manual adjustments when necessary.
• Working with team members and nursing staff if issues with product occurs.
• Ensuring that authorization tracking and SPN inventory spreadsheet is updated correctly.
• Successfully handling any disciplinary or coaching statements for team members.
• Monitoring productivity of team members and addressing concerns immediately.
• Completing staff performance evaluations.
• Weekly/Bi-weekly meetings with Biologic Billing Manager to maintain transparency and accountability for denied claims.
• Creating/updating training material for the department and clinical/shot room nursing staff to ensure new processes are being implemented.
• Monthly reporting on the biologic team’s turnaround time for PA approval.
• Any other tasks delegated by Director of Immunotherapy.

Education:

• Required: High School Diploma or GED
• Preferred: Bachelor's degree in Pharmaceutical, Biological, or Health Sciences.

Experience:

• Required: Minimum of 3 years of related experience in a Healthcare or Biologic management role and prior authorization knowledge.

Certifications/Licensure:

• Preferred: Prior Authorization Certified Specialist (PACS) certified.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• The noise level in the work environment is usually moderate; lighting is in the standard range.
• The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.

EEOC Compliance:

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.