Business Analyst II (Learning Specialist)

Description

Required knowledge, skills and abilities

Communication and Interpersonal Skills

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  Bilingualism required (French, English)

  
  


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  Excellent verbal and written communication, facilitation, and interpersonal skills

  
  


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  Ability to empathize to identify client needs and adapt to diverse client bases

  
  


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  Positively manage change with clinic users

  
  


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  Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals

  
  

Business Analysis and Healthcare Expertise

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  In-depth knowledge of clinic work streams and consulting approach capability

  
  


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  Strong analytical mind, ability to synthesize, and decision-making skills

  
  


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  Excellent complex problem-solving ability

  
  

Qualifications

Training and Pedagogy Expertise

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  Ability to write clear, concise and effective training Docs

  
  


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  Proficiency in technological tools for the design and delivery of virtual training

  
  


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  Ability to design learning paths and evaluate knowledge transfer

  
  

Organization and Work Mode (Remote Work)

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  Strong autonomy, personal discipline, and ability to work without direct supervision

  
  


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  Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)

  
  


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  Ability to manage changing priorities with great attention to detail

  
  


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  Excellent time management and adherence to deadlines in a decentralized environment

  
  

Tools and Training

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  Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)

  
  


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  University degree in a related field or equivalent experience

  
  


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  Knowledge of Salesforce, Inspire planner, Google Suite and other platforms

  
  

Great-to-haves

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  Experience in nursing, healthcare management or project management

  
  


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  Certification or concrete experience in instructional design

  
  


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  Experience with healthcare software applications and use of a certified EMR

  
  

Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.