Business & Data Analyst - AUS

Five Sigma is an AI-native InsurTech company transforming the insurance claims management industry. Our cloud-based Claims Management Platform enables insurance carriers and organizations to streamline operations, automate workflows, and make smarter, data-driven decisions.

We are looking for a highly analytical and detail-oriented Business & Data Analyst to join our Global Delivery team.

You will work directly with US-based insurance customers to translate complex business requirements and data into functional solutions within Five Sigma's Claims Management Platform.

This is a hands-on, customer-facing role combining business analysis, data investigation, functional solution design, and validation throughout the implementation lifecycle.

Key Responsibilities

Business Analysis & Functional Design

• Lead discovery sessions with insurance customers to understand their claims operations, workflows, business rules, and challenges.
• Translate business needs into detailed functional requirements, solution designs, and acceptance criteria.
• Identify edge cases, business exceptions, and gaps in customer requirements.
• Map business requirements to Five Sigma's platform capabilities and define appropriate configurations.
• Partner with Delivery Managers and technical implementation teams to evaluate solution approaches.

Data Analysis & Integration

• Analyze customer data structures, quality, and business meaning.
• Own source-to-target data mappings, transformation rules, and reconciliation criteria.
• Support data migrations, integrations, and reporting requirements.
• Use SQL to investigate datasets, identify inconsistencies, and validate results.
• Ensure data accuracy and alignment with customer business processes.

Testing & Validation

• Define business test scenarios and expected outcomes.
• Validate configurations, workflows, calculations, reports, and migrated data.
• Support UAT and troubleshoot functional and data-related issues.
• Ensure the delivered solution meets agreed business requirements.

Stakeholder Collaboration

• Collaborate with customers, Delivery Managers, Product, and Engineering teams.
• Maintain clear documentation of requirements, mappings, decisions, and acceptance criteria.
• Communicate complex findings to technical and non-technical stakeholders.
• Remain actively involved from discovery through go-live.

• 3+ years of experience as a Business Analyst, Business Systems Analyst, or Business & Data Analyst in a SaaS or enterprise technology environment.
• Experience in US Property & Casualty (P&C) insurance, claims management, or insurance technology.
• Familiarity with claims workflows, policy administration, and insurance data.
• Experience with enterprise software implementations, data migration, and system integrations.
• Proven ability to translate complex business processes into functional requirements and specifications.
• Experience working directly with customers and cross-functional technical teams.
• Strong analytical thinking, problem-solving skills, and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote, global environment.

Nice to Have

• Experience with APIs, JSON, ETL processes, and data reconciliation.
• Experience implementing configurable enterprise SaaS platforms.

Why Five Sigma?

Join a fast-growing global InsurTech company where your work directly impacts how insurance organizations operate. You'll collaborate with talented professionals, solve meaningful business challenges, and help shape the future of AI-powered claims management.

Join us and help transform the insurance industry.