Business Development Director

Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these top (required) skills:

1. B2B Sales experience in BPO and/or contact center servicing solutions in financial services support.

2. Knowledge of independent lead generation strategies & approaches that produce results.

3. An owner-mindset and the self-motivation to achieve results.

4. Experience working with English-speaking international clients.

Overview

The Business Development Director, in collaboration with business line leaders, drives revenue generation and growth of Vervent’s Philippines-based BPO division which provides inbound and outbound contact center services, back-office support, and task management to domestic and international organizations across a variety of verticals. This role requires extensive sales experience in contact center services and an elevated knowledge of outsourced contact center servicing. The ideal candidate will leverage their experience and knowledge to develop strategies to independently identify and engage new leads and will manage inbound leads generated through internet marketing channels.

Why Vervent? Company Perks: 

• Medical, FSA & HSA, Dental, Vision + More!

• 401k - 100% vested once you start contributing. Generous company match!

• Regular employee health, wellness & engagement activities. 

• Pet Insurance, because fur babies are important to us too!

• Beautiful local offices with on-site/hybrid options.

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com. 

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities

• Create, document, and execute a business development strategy that identifies key opportunity channels to pursue, the methods to pursue them, and a methodology to keep the prospecting channel full.
• Independently identify and pursue new leads, business opportunities, partnerships, and industry engagement opportunities to drive new business.
• Develop and execute strategies to effectively move new leads through the sales pipeline.
• Collaborate with marketing resources and third-party marketing vendors to ensure marketing efforts are producing results that align with the business development strategy.
• Collaborate with internal business-line leaders across departments to strategize client solutions, manage client satisfaction, and enhance our product offering.
• Identify key industry conferences and develop a plan to attend and leverage the events to expand our network and generate new business opportunities.
• Travel to meet with prospective and existing clients both domestically and internationally as required.
• Meet or exceed production goals pertaining to sales, quality, and service delivery.
• Perform other job duties as assigned.

#LI-VW1, #LI-Remote

Position Requirements

• Minimum of 5 years of experience in business development roles in the BPO / contact center servicing field.
• Experience in sales in the financial services servicing sector is a plus.
• Bachelor’s degree in marketing, business administration, or related field preferred.
• Demonstrated experience in developing effective business development strategies and execution plans.
• Working knowledge of CRM software (Salesforce, Zoho, etc.) and Microsoft Office programs.
• Excellent verbal and written communication skills and presentation skills.
• Ability to work independently in a remote-work setting with limited direct oversight.
• Ability to travel domestically up to 40% and internationally up to 10%.
• Must be capable of handling diverse job duties and shifting deadlines.

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008 

• Privately owned by Stone Point Capital, Vervent Management and other passive investors 

• 1,500 employees globally

• Primary Servicing – Loan, Credit Card, and Lease Servicing

• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc. 

• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing

• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks 

To learn more, please visit Vervent.com.

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:  

$99,750 - $133,000 per year plus sales incentive plan.