Business Development Specialist

Customer Engagement 

• Serve as the primary liaison between IHFA as the subject matter expert for mortgage lenders, brokers and realtors.
• Ensure all mortgage rate locks are processed accurately and efficiently.
• Implement the company’s mortgage pricing strategy to ensure all incoming mortgage loans are accurately aligned with   established pricing guidelines. 
• Serve on the ‘Scenario Desk’ providing expert guidance on IHFA mortgage products and services. 
• Provide education and complete pricing support to our lending partners.
• Develop and deliver advanced Lender Connection training for Idaho lenders.
• Design and deliver Encompass TPO training for our broker partners.

Strategic Marketing and Community Outreach

• Assist the Business Development Supervisor in identifying training and education opportunities within the region.
• Work with the Business Development Supervisor to provide training for lender and mortgage broker partners, ensuring   alignment with the company’s strategic goals. 
• Conduct regular On-site visits to IHFA lender’s offices to strengthen relationships and drive business growth.

Data Management

• Manage and enhance lender referral systems and related databases.
• Ensure timely updates to All-Regs and maintain important Exception and Renegotiation Spreadsheets

Special Projects

• Collaborate with the Business Development Supervisor on special projects that will drive innovation and strategic initiatives. 
• Provide leadership and support across the department as needed. 

Professional Development

• Participate in training and in cross-training on an individual basis and with department staff.
• Foster a collaborative and high-performance team environment. 
• Attend job-related classes and seminars to acquire necessary job-related knowledge as approved

• Excellent oral and written communication skills
• Two years of experience in residential loan processing, closing or servicing, or a combination of education, customer service and experience in a related field is preferred.
• Ability to maintain effective working relationships with other employees, lenders, customers and clients.
• Ability to work independently, schedule, organize, prioritize and complete job responsibilities.
• Working knowledge of Encompass TPO Connect and Optimal Blue preferred.
• Proficiency in Excel preferred
• Some travel required. Within Idaho. No overnight.