Business Intelligence (BI) Product Manager

As a Product Manager for Business Intelligence, you will own and evolve critical Business Intelligence and Analytics capabilities that help customers make informed business decisions. This individual contributor role focuses on delivering reliable, high-quality SaaS products while partnering closely with Engineering, Design, Customer Success, and Support. You will prioritize customer needs, improve product quality, and drive continuous enhancements in a technically complex environment. This role reports to the Director of Product Management. 

We're looking for someone who enjoys bringing order to complexity, partnering closely with Engineering, and delivering measurable improvements that increase customer confidence. The ideal candidate combines strong product execution skills with technical curiosity, a customer-first mindset, and the ability to bring clarity to complex problems. 

• Serve as Product Owner for an Agile Scrum team, managing backlog priorities and driving execution.  

• Balance customer issues, product enhancements, and technical investments to maximize business value.  

• Partner closely with Engineering to understand technical constraints, prioritize work, and deliver high-quality solutions.  

• Gather and analyze customer feedback, product metrics, support trends, and operational data to identify opportunities and improve product health.  

• Define clear product requirements, functional expectations, and UX goals for new features and enhancements.  

• Collaborate across Engineering, Design, Sales, Customer Success, Support, Compliance, and Implementation to ensure successful product delivery and adoption.  

• Monitor product quality, triage production issues, and drive improvements that increase reliability, usability, and customer confidence.  

• Communicate product direction, priorities, and progress with internal stakeholders, customers, and partners.