Business Lead, Client Partnership - Commerce

Code3 is an integrated marketing agency, powering business growth for digital disruptors and Fortune 500 leaders alike. Our power is at the intersection of Connections, Creative and Commerce – that’s what is in our DNA. By harvesting insights and utilizing audience data, we work with our clients to develop scroll-stopping content and creative that performs and elevates the brands we work with across all digital media platforms.

Our people are energized by challenges and sprint to find unorthodox solutions. We plan, activate and measure as one team, and we’re not afraid to push boundaries and test our way to success. Coders are Relentless, Gritty, Nimble humans who are always striving to be better.

Who You Are

As a Business Lead on the Client Partnership & Strategy team you are responsible for implementing, leading and growing client engagements for a portfolio of accounts with a Commerce-focused scope, leaning heavily on Home, Retail & Entertainment industries. This role is for a true digital marketing and business leader - with an emphasis on commerce or retail marketplaces. You thrive developing value-driven relationships with our clients and internal teams. Day-to-day you’ll lead an integrated team across connections, commerce and creative to solve client challenges and deliver brilliant results. You set the tone, inspire and motivate the team to drive high client satisfaction and retention  – while at the same time managing client expectations and ensuring our programs are focused on exceeding their performance goals.

Business Leads at Code3 ensure high client and employee retention, focus on delivering fantastic business performance for our clients, thus growing revenue within their portfolio of accounts through both organic growth and onboarding new clients, and strive to become vertical industry domain experts across all our service offerings. Business Leads are accountable for the business management activities related to servicing a client, including maintaining profitability and accurately reporting revenue. You are a leader within the Client Partnership team and a key part of our Agency Leadership Team. You will oversee Client Partnership direct reports as well as maintain indirect responsibility for Activation and Creative teams. You must be adept at having difficult client and employee conversations. 

What you’ll do:

Client Ownership

• Establish and maintain strong, strategic partnerships with clients by ensuring the successful execution of deliverables and making strategic recommendations related to their business goals, competitive landscape, marketing mix, technology stack, and industry 


• Proactively deliver thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and manage our business


• Drive strategy for an integrated media approach across channels and platforms


• Engage a cross-agency team to deliver high levels of service and output quality – providing the strategic guidance to push integrated teams to think holistically and work collaboratively 


• Immerse yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious advertising plans


• Understand our clients’ commercial model and work with senior account leadership to ensure business is managed profitably based on Finance goals


• Improves client satisfaction to expand existing revenue streams and build new ones


• Act as a senior point of escalation for delivery and service related issues, working alongside clients and internal partners to deliver feedback to our teams, find resolution and maintain/improve client satisfaction


• Responsible for strong client satisfaction – developing action plans as needed to strengthen senior client relationships  and ensure consistent follow through with team, including proactive check ins with client to ensure improvements have been recognized


• Responsible for business operations, including forecasting, contracting, budget approvals, operationalizing SLAs and KPIs, accurate time reporting, and other administrative tasks needed to support agency’s stewardship of the account


• Translate agency strategies into innovative, executional business plans for clients that deliver business value


• Accountable for team’s identification/implementation of tools to standardize and automate processes

Mentor and Develop Talent

• Provide ongoing support and mentorship to team members, fostering a culture of continuous learning and professional development.


• Work closely with cross-functional teams, including Activation, Creative and Growth to align skill-improvement objectives with business goals.


• Participate in developing training materials, including presentations, guides, and checklists that are shareable and scalable.


• Conduct training, workshops, and one-on-one coaching sessions to ensure client partners understand and can apply key concepts in real-world scenarios.


• Keep abreast of the latest trends, tools, and best practices in digital marketing to ensure training content is relevant and addressing client needs.

Vertical Expertise

• On a quarterly basis, collect client data from their vertical pod to understand what is working well, develop baseline industry metric, identify/trends, and develop strategies that should be tested across the vertical


• Regular meetings with Practice Leads to understand what best practices are being developed/recommended, communicate vertical/client needs to Practices to ensure clients are getting the strategic support needed

Who will love this role:

• A curious, strategic/analytical mind that enjoys problem-solving


• A born collaborator: You constantly seek outside input. You see constructive criticism as a way to give your design super powers

You should have:

• 10+ years of experience leading commerce and marketplaces accounts 


• Ideally, experience hands-on-keys at one point in your career


• Experience brand-side or agency-side with Commerce clients


• Experience leading teams and direct reports

Perks and Benefits:

• Full medical, dental, and vision benefits as well as generous retirement program 


• Thoughtful parental leave and return program


• Flexible Time Off, holidays, quarterly Company “Recharge” Days, and holiday closure in December


• Ongoing learning and development opportunities


• Commitment to transparent DEIB practices

Code3’s people are what set us apart. We’re dedicated to hiring, retaining, and developing a diverse group of remarkable Coders because we know it’s the way things should be. By prioritizing our commitment to fostering an inclusive, equitable, and safe environment, we are living our mission of fueling the growth of our people. It’s this focus that empowers Coders to not only achieve great work for our clients, but also propel their own development forward and upward. We strongly encourage people from underrepresented backgrounds and all identities to apply even if you don’t feel that you meet all of the requirements above!

If you have any special needs that we can accommodate, please reach out to our team at [email protected] so we can make accommodations.

Salary Information: The base salary range for this position is $180,000 - $200,000 and is commensurate with candidate experience and location.

For candidates that are based in California, we encourage you to review this important information for California residents here. For best results, open the link in a new tab.