Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a technology-driven investment platform focused on helping investors access and manage opportunities in DeFi (decentralized finance) and stablecoin-based yields. It simplifies the complex on-chain ecosystem of blockchains, protocols, pools, and applications by providing curated investment strategies, diversification tools, and intelligent risk management.
About the Role
We’re hiring a Business Operations Lead to bring structure, organization, and momentum to a growing start-up. This role will work closely with leadership across day-to-day operations, helping improve processes, coordinate priorities, and ensure key initiatives move forward efficiently. The position is designed to grow with the company, offering the opportunity for a sharp, ambitious, and highly capable individual to take on increasing ownership, develop strong business judgment, and eventually progress into a Chief of Staff or Head of Operations–type role, with potential responsibility for managing a small team.
What you’ll do
Project & Timeline Management
Coordinate projects and deadlines across multiple, often disparate, teams (e.g., product, marketing, operations, external vendors)
Track deliverables, follow up on outstanding items, and flag risks to timelines before they become problems
Maintain shared project trackers, calendars, and status updates
Over time, take ownership of operating rhythms (weekly check-ins, OKR/goal tracking, reporting cadence)
Business & Financial Operations
Apply financial services / fintech operations experience to bring structure and rigor to how the business runs (reporting, reconciliation support, vendor/contract tracking, basic financial hygiene)
Support budgeting, invoicing, and expense tracking processes
Help build and document scalable SOPs as the company grows
CRM & Email Marketing
Provide backend support for the CRM system (data hygiene, workflow setup, reporting)
Build and manage drip email campaigns, including segmentation, sequencing, and performance tracking
Troubleshoot CRM issues and recommend process improvements
Social Media Support
Edit short-form video content for social platforms
Schedule and publish posts across relevant social channels
Maintain a content calendar and coordinate with any external creators or contractors
AI & Productivity Tools
Actively use AI tools to streamline workflows, automate repetitive tasks, and improve turnaround time
Recommend and pilot new AI-driven tools or automations as the business grows
Document processes so tasks can eventually be automated or delegated to future team members
This role is explicitly designed to expand. A strong performer can expect to move from hands-on operations execution into:
Greater ownership of business operations and decision-making
Direct management of additional support staff or a small team
A trajectory toward a Chief of Staff or Head of Operations–type mandate
What You Bring
3–6 years of experience, ideally including time in financial services, fintech, or a similarly rigorous operations environment
Demonstrated experience managing timelines/projects across multiple teams or stakeholders
Hands-on experience with at least one major CRM (e.g., HubSpot, Salesforce, Zoho, ActiveCampaign) including drip campaign setup
Comfort with basic video editing tools (e.g., CapCut, Premiere Rush, Canva) and social media scheduling platforms
Genuine interest and practical experience using AI tools (e.g., ChatGPT, Claude) to improve day-to-day productivity
Excellent written and verbal English communication
High level of discretion, trustworthiness, and professionalism — you’ll have visibility into business-critical and sensitive information
Ambitious, growth-minded, and comfortable taking on increasing responsibility over time
Strong self-management skills; comfortable working with a founder who is new to offshoring and still building out processes
Prior experience supporting a start-up or small, fast-moving team
Exposure to budgeting, reconciliation, or light financial reporting
Early experience mentoring, training, or coordinating junior staff
Long-term, stable engagement with a founder who values trust and continuity
A genuine growth track — from operations execution toward a Chief of Staff–type role, with the potential to manage a team
Flexibility to shape processes and tools as the company scales
Direct mentorship and exposure from the founder
Our Hiring Process & AI Disclaimer: We use AI tools to streamline our application process—including an initial conversation with an AI Interviewer. All hiring decisions are made entirely by humans: our Talent Acquisition team guides your full candidate journey and makes all evaluation decisions.
You are welcome to use AI for CV refinement and research, but real-time AI assistance during interviews or skill assessments is strictly prohibited to ensure an authentic evaluation.
Read our full AI Disclaimer to learn more
What You’ll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.
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