Business Support Analyst (m/f/x)

We are currently looking for a Business Support Analyst (m/f/x).

Shared success with our customers and the end users are at the heart of Cello. This is set in stone with the freemium pricing model of our product and how we reward end users. The Business Support Analyst will work with our Sales and Business Dev teams to drive our lead generation efforts and identify potential clients who can benefit from our services. You will employ various strategies to reach target markets, conduct research, and ensure a robust pipeline of interested prospects, ultimately supporting our sales team to convert leads into lasting partnerships.

The ideal candidate is proactive, motivated, and skilled in both traditional and modern sales techniques. They will have a strong background in sales support or administration, excellent communication skills, and the ability to manage multiple tasks efficiently.


⭐ TL;DR 

• Seed, GrowthTech
• Part-time, Contractor
• Manila-based, Remote-first 
• Become a central part of an experienced and passionate co-founding team on our journey to a truly great company (ex-Twilio, ex-Microsoft, ex-Accenture etc.)

⭐ Your Responsibilities

• Account List Building: Systematically compile, enrich and  maintain a comprehensive list of target accounts for prospecting, ensuring alignment with the ideal customer profile (ICP) and sales objectives.
• Target Account Qualification: Conduct research and use tools to identify and qualify prospects based on ideal customer profile (ICP) criteria and enrich with required data points
• Lead Identification: Research and identify profiles within target accounts that align with defined buyer personas
• Prospecting Data Management: Input and maintain accurate lead information in the CRM and outreach tool, tracking interactions and updates
• Market Research: Stay updated on industry trends and client needs to effectively position Cello's value proposition
• Collaboration: Work closely with the business development  team to support their efforts and provide insights from your lead generation activities
• Reporting: Support in generating  reports on lead generation activities, conversion rates, and outreach effectiveness to drive continuous improvement

❤️ Every candidate's skills may not exactly match a job description. We value multiple backgrounds and welcome applicants from other industries who meet the requirements. We encourage applicants with other experience to apply, even if they do not possess the desired qualifications. We might be a good fit for you even if you are just starting out in your career or you're not following the traditional path. The company always looks for people who can bring something fresh to the table.

Required

• At least 6 months BPO or VA experience handling SaaS or platform accounts, preferably in Marketing and Growth products
• Experience in growing client base for Startups
• Knowledge of prospecting and social media outreach techniques (e.g. Linkedin)
• Business Development and hunter mentality, with a willingness to work in a target-driven environment
• Acumen for new lead generation and tracking
• CRM Expertise: Experience in CRM software such as HubSpot, Salesforce, Airtable, Zoho CRM, and Pipedrive, and data management tools such as G-sheet, Excel.
• Familiarity with list building, prospecting and lead search
• Good to have (but not mandatory): experience building CRM automation flows and dashboards, skilled in using AI prompts and AI-tools, data scraping, or automation to enhance data enrichment and outreach efforts

❤️ In the end, it’s all about the team and our culture. Understand why we love our job and see what it’s like to work at Cello in our People Playbook. We have some compelling perks and benefits.

• Remote work opportunity
• Part-time schedule (20 hours/week, flexible scheduling within a 6-hour window)
• Opportunity for growth into a full-time operations role as the company expands
• Chance to make a real impact in a fast-growing marketing start-up