Business Systems Trainer

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 9 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers, and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. 

The Business Systems Trainer will provide application support for Jacuzzi Bath Remodel’s ERP & CRM systems. This position will be an integral part of cross functional systems training, documentation and will serve as a support liaison to the JBRx Group.

Prefer candidates to be based in the following cities: Atlanta, GA; Miami, FL; Phoenix, AZ; Portland, OR and Raleigh, NC

Responsibilities: 

• Guide and support the use of Jacuzzi’s ERP and CRM systems ensuring effective and efficient operation.
• Provide initial and ongoing training through training curriculum to help employees maximize their use of business systems.
• Support onboarding of new team members within the organization via virtual & in person training sessions.
• Collaborate on user guidelines and documentation to support system metrics.
• Assess training needs and system functionality to address gaps, improve user proficiency, and enhance efficiency through process improvements and workflow automation.
• Create user training documents & SOPs for both the ERP & CRM.
• Review, document and resolve IT tickets using JBRx’s current ticketing system.
• Act as back up to the Business Systems Manager when necessary.
• Additional duties as assigned.

Compensation: $60,000+ depending on experience

• Associate degree in Education, Training, Information Technology, or a related field preferred
• 2+ years of experience in systems training development and facilitation
• Proven experience with training systems and software
• Strong analytical skills to determine training needs and evaluate effectiveness
• Exceptional communication and presentation skills
• Ability to work collaboratively with diverse teams across the organization
• Strong organizational skills and attention to detail
• Experience with CRM, ERP and IT Ticketing platforms is a plus
• Up to 25% travel required

• Medical, Dental, Vision, HSA
• 401k with a matching program
• Positive team culture & supportive leadership
• Future growth potential/upward mobility