Call Center Manager - B2C

Remote role for candidates in the Central or Eastern time zones

Company Overview:

• This is a 5+ year old, rapidly growing roofing contractor serving customers across the Southeast
• This company is executing a growth strategy focused on strategic acquisitions and market expansion through greenfield locations
• Manufacturer-certified contractor with credentials from GAF, CertainTeed, Owens Corning, and IKO

What is Being Offered:

• $60K base + bonus (OTE $120K+)
• Benefits
• 401K & PTO
• Fully remote work

What The Position is About:

• Lead and manage the inside sales call center team
• Coach, train, and develop inside sales representatives
• Drive performance around lead response, appointment setting, and conversion
• Monitor team activity, KPIs, and call center performance
• Help improve scripts, processes, reporting, and workflows
• Recruit and onboard new team members as the department grows
• Manage staffing, scheduling, and team accountability
• Work closely with leadership to help build and scale the inside sales operation

The Right Candidate Will Have:

• Proven leadership experience within a B2C inside sales or call center environment
• Strong coaching and performance management experience
• Experience managing call center KPIs and reporting
• Experience leading remote team members
• Comfortable with dialer and CRM systems
• High-energy, hands-on leadership style
• Home services experience is preferred but not required
• Experience managing a larger call center team is a plus