Remote Call Center Representative - with Great Benefits

Must be local to Rancho Cordova, CA

We are currently seeking Remote Bilingual Call Center Representative

Training Start Date: 4/18/2022
Training: 4-5 weeks. From 8am-6pm
Shift: Monday-Friday 8am-6pm
Job duration: Temp to hire
Pay Rate: $16.25/hr.
Assessments needed: Waived
Interview Process: Zoom Interview
Languages: Armenian, Korean, Mandarin, Farsi, Hmong, Mandarin, Cantonese, Russian, Vietnamese, Cambodian, Tagalog, Japanese, Thai, Laotian

Must be local to Rancho Cordova - will retrieve equipment and need to return to site when it reopens

All equipment is provided. This project qualifies eligible families for health care plans and explains the difference for different health care plans.
This is typically inbound calls but may have to follow up and make outbound calls. All that is needed is high speed internet and a quiet work space. No Part time schedules can be accommodated. If you have someone that speaks a language other than those listed, let me know! I can find out if its supported by the project.

Job Responsibilities:
1. Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
2. Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
3. Maintains updated knowledge of the HCO program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
4. Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
5. Follows policies and procedures applicable to the position.
6. Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.
7. Assists beneficiaries in enrolling/disenrolling in managed care plans.
8. Assists beneficiaries with medical exemptions and waiver inquiries.
9. Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.
10. Meets Production and Quality Assurance goals as defined for this position.
11. Meets all standards established for this position as outlined in the attached performance criteria.
12. Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
13. Performs other duties as may be assigned by management.

Education and experience required:

High School diploma, GED, or equivalent certification; one years of experience in the field or related area; computer literacy with the ability to quickly learn new software programs; demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs. Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment; and bilingual fluency in English and one of these commonly spoken languages: Japanese, Thai, Laotian, Spanish, Mandarin, Cantonese, Cambodian, Korean, Arabic, Russian, Farsi, Vietnamese, Tagalog, Hindi, Hmong, Punjabi, and Armenian.

Essential functions required:
1. Must be able to remain in a stationary position for an extended period of time
2. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

Job environment:
Work is constantly performed in an office environment.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.